I was coordinating a trip with a friend. We both said go book it. This is the right time the right flights. She booked her trip. I went in and was in the process of booking mine I hit pay and it...
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Customer Service
Redtag.ca
8 months ago
Thank you for taking the time to provide feedback on your experience. We appreciate the frustration you must be feeling with the price change. We hope you understand that the pricing of travel can be very fluid, and all rates and availability are solely determined by the tour operator. Prices do fluctuate and as you will hopefully concur, this is an area where we have absolutely no control. If you plan to book separately from a friend, we recommend contacting our office to confirm sufficient availability for your group, as the system only displays availability based on the details you enter. Please feel confident, we do value your business and assure you of our very best intentions at all times.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 months ago
I received excellent service from Judith at red tag .She was very professional and extremely helpful.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 months ago
Good price
Most time resorts info listed well other times not so much.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 months ago
Great service
Good pricing
Prompt email confirmation
0
Rhannwch
MM
MR PEJMAN FARIVAR MOGHADDAM
Dilyswyd gan Feefo
8 months ago
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 months ago
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 months ago
Care and Attention
I had to change credit cards to make a payment. This was a stressful situation for me, but was resolved with some extra work by your associates. Thank you for the care and attention!
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 months ago
Unhelpful Customer Service
My trip was accidentally canceled. Less than 24hrs after the cancellation I called and the agent refused to help me find a solution.
Customer Service
Redtag.ca
8 months ago
Thank you for taking the time to provide a review. We are sorry to hear you experienced any upset with your recent reservation. Upon reviewing the file, our records show our agent received written authorization to cancel the booking. Once a booking is cancelled, we cannot reinstate the file. If you decide to rebook after a cancellation has been completed, the reservation will be subject to a new booking at current system rates, and availability. Please feel confident, we do value your business and assure you of our very best intentions at all times.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 months ago
Thanks for the assistance
Fast excellent customer support from Redtag
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 months ago
Definitely will choose Ted tag in my future flights
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