Vacation booked, cancelled, refunded, then booked new vacation
Our flights to our vacation were cancelled 2 days before the start due to weather. Worked for 2 days (95% of the time on hold with the airline) to get us a refund. And then another 3 hours trying...
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0
Rhannwch
MS
MRS ELIZABETH SMITH
Dilyswyd gan Feefo
MEX
7 months ago
What MRS ELIZABETH SMITH said about Redtag.ca:
RedTag is great
I have been booking with Regtag carnations for yrs .
I call the agent Silvia and she always try’s her best to accommodate us for what we are looking for !!
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
7 months ago
Agent was able to answer my question and help me out with what I needed.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
7 months ago
Promo codes not accepted
I have booked with Redtag a few years now. They offer a promotional code however when I book with an agent they will not allow the code. So in the end I do my own booking on line. I like using the...
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Customer Service
Redtag.ca
7 months ago
Thank you for taking the time to provide a review. We are sorry to hear you experienced any upset with your recent reservation. Please feel confident, we do value your business and assure you of our very best intentions at all times. For any assistance with your reservation please contact our office at 1-866-573-3824.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
7 months ago
Great service!
The service we received was top notch.
We wanted to add cancelation insurance a few days after we booked the trip for peace of mind.
Reed was excellent in getting it added for us.
Very professional...
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0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
7 months ago
The trip information was conflicting with other information coming from the airline. The agent should have verified and confirmed the info to be correct even though the airline made an error.
Also...
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Customer Service
Redtag.ca
7 months ago
Thank you for providing a review. All feedback from our customers is invaluable as it helps us tackle issues and become a better business. Please feel free to submit your concerns to customerservice@redlabelvacations.com and we will forward to the appropriate department for further review. Please feel confident, we do value your business and assure you of our very best intentions at all times. For any assistance with your reservation please contact our office at 1-866-573-3824
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
7 months ago
Yikes
We booked the same trip for separate times because there was an error continuously with the website.
The customer service agents were extremely rude and very unhelpful, with one of them even...
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Customer Service
Redtag.ca
7 months ago
Thank you for providing your review. We can appreciate the frustration you must be feeling having the vacation package increase in price during the booking process. We hope you understand that the pricing of travel can be very fluid and all rates and availability are solely determined by the tour operator and airline. Our web site is live and connected directly to the tour operators, airlines, cruise lines and consolidators. The last screen, before the booking is confirmed, is where a third party supplier software accesses live pricing and inventory. Prices do fluctuate and as you will hopefully concur, this is an area where we have absolutely no control. Employee performance is something which we feel intensely strong about and apologize if the service fell below our usual excellent standards. Please feel confident, we do value your business and assure you of our very best intentions at all times. For any assistance with your reservation please contact our office at 1-866-573-3824
0
Rhannwch
MS
MR JOSEPH SOOKRAH
Dilyswyd gan Feefo
7 months ago
What MR JOSEPH SOOKRAH said about Redtag.ca:
Booking s holiday
Site easy to use
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
7 months ago
Highly recommend
Chantel was amazing. She was able to help us, explain the products in details, answer all our questions. Amazing service by Chantel at Red Tag.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.