Extremely hard work getting any replies to my emails and I’m still awaiting news about a refund
Red Candy
Red Candy
1 year ago
We are deeply sorry for the extremely difficult experience you've had getting replies to your emails and the continued delay in your refund. This is unacceptable, and we understand your frustration. To prioritize your case and resolve this immediately, please reply to this message with your order number and the dates of your previous emails. We will investigate the communication breakdown and ensure your refund is processed as quickly as possible. We are committed to correcting this situation.
Was kept informed of order progress. Unfortunately the item was not in stock and I had to wait a few weeks. Was informed when it had been dispatched. Arrived in good condition so no complaints
Product reviews
Dyddiad y pryniant: 30/07/2024
0
Rhannwch
JN
Jesus Hernández
Dilyswyd gan Feefo
1 year ago
What Jesus Hernández said about Red Candy:
Longer waiting time than the one at their website, and no communication about it.
The item was on a pre-order, after a few weeks I spotted it was in stock on their website so contacted customer services. They were very helpful and my click arrived a few days later
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
