Shipped out fast and packaged well, but they only put my first initial and last name on the package instead of my full name (which I provided), which caused a huge pain when it got to customs. I...
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Lily
Quality Bearings Online
8 months ago
Thank you for taking the time to share your experience. We’re glad the product and packaging met your expectations, and we’re very sorry for the frustration and delay caused by the customs label. After reviewing your order, it appears the billing address may have been entered with an initial only, which likely caused the issue at customs. That said, we’ve raised this internally and are adding extra checks to help prevent this from happening again.We sincerely apologize for the inconvenience. If you’d like to discuss this further, please feel free to contact me at customerservice@qualitybearingsonline.com
JM
Jasper Michal
8 months ago
Ah, that makes sense.. My credit card for some reason only has my first initial so I entered it as such. I put my full name in the shipping address but I can see how the mix up would have occurred. Thank you for the response!
Product reviews
Dyddiad y pryniant: 29/08/2025
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 months ago
They kept me informed of shipment details each day until received.
Lily
Quality Bearings Online
8 months ago
Thank you for leaving this incredible 5-star review! We pride ourselves on our excellent customer service, and we are so pleased you recognized this. We hope you will use our services in the future.
Super fast shipping... very well packaged... updates in real time... perfect shopping experience... Many online stores should aspire to be as competent.
Lily
Quality Bearings Online
8 months ago
Thank you so much for leaving this amazing 5-star review! We really appreciate you taking the time to share such a positive experience. We’re thrilled to hear that our fast shipping, careful packaging, and real-time updates made your order a perfect experience. Your kind words mean a lot to our team, and we look forward to helping you again in the future.
Product reviews
Dyddiad y pryniant: 28/08/2025
0
Rhannwch
JD
Joel Delira
Dilyswyd gan Feefo
Lemoore
8 months ago
What Joel Delira said about Quality Bearings Online:
Thank you for taking the time to leave this amazing positive review Joel. We are delighted that our website’s ease of use, prompt shipping, and straightforward ordering process met your expectations. Our website team work tirelessly to make our website as user-friendly as possible, they will be delighted with your feedback. We hope you will use our services again in the future!
Product reviews
Dyddiad y pryniant: 03/09/2025
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 months ago
Great service.
Lily
Quality Bearings Online
8 months ago
Thank you for leaving this amazing 5 star review. We pride ourselves on the services we offer to our customers and we are so pleased you recognize that. We hope you will use them again in the future.
Product reviews
Dyddiad y pryniant: 03/09/2025
0
Rhannwch
GB
Ghislain Bernier
Dilyswyd gan Feefo
9 months ago
What Ghislain Bernier said about Quality Bearings Online:
Bon service et livraison rapide
Lily
Quality Bearings Online
8 months ago
Thank you for leaving this amazing 5 star review Ghislain. We pride ourselves on the services we offer and we are so pleased you recognised that. We hope to see you again in the future.
Product reviews
Dyddiad y pryniant: 31/08/2025
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
9 months ago
order to deliverly took 9 days
Lily
Quality Bearings Online
8 months ago
Thank you for leaving this amazing 5 star review. We’re delighted you’re happy with your order, but we sincerely apologize for the 9-day delivery time. That’s longer than we aim for, and we truly appreciate your patience and understanding.
Dyddiad y pryniant: 28/08/2025
0
Rhannwch
MB
Maxim Beaudry
Dilyswyd gan Feefo
9 months ago
What Maxim Beaudry said about Quality Bearings Online:
Awesome service!!
Lily
Quality Bearings Online
8 months ago
Thank you for taking the time to leave this incredible 5-star review, Maxim. We pride ourselves on the services we offer and we are so pleased you recognized those. We hope to see you again in the future
Product reviews
Dyddiad y pryniant: 27/08/2025
0
Rhannwch
SL
Steven Lotz
Dilyswyd gan Feefo
9 months ago
What Steven Lotz said about Quality Bearings Online:
Thank you for taking the time to leave this amazing 5-star review, Steven. We really appreciate you taking the time to leave this review. We are so pleased you found what you were looking for. We hope you will use our speedy services again in the future.
I was told I would have my package no later than the August 24th and it’s not scheduled to be delivered until the 26th. My customer is not happy that it’s not here
Lily
Quality Bearings Online
9 months ago
Thank you for leaving us this review. Your feedback helps us continuously improve our services. We sincerely apologize for the shipping delay and understand how frustrating this is, especially when your own customer is depending on timely delivery. Looking into your order, it looks like we had a small delay in receiving your goods due to the fact we had a national holiday it had caused a day delay. Again, I can only apologize for this. Once your order was shipped, it was delivered within two days. We truly value your business and appreciate you bringing this to our attention. Thank you for giving us the chance to resolve this for you. If you wish to discuss this further, please contact customerservice@qualitybearingsonline.com.
Quality Bearings Online is a multi award winning company, supplying bearings and engineering spares to customers in over 110 countries.
We pride ourselves upon offering trusted brands, expert knowledge, excellent customer service and rapid delivery anywhere in the world...within 1-3 working days.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Quality Bearings Online is a multi award winning company, supplying bearings and engineering spares to customers in over 110 countries.
We pride ourselves upon offering trusted brands, expert knowledge, excellent customer service and rapid delivery anywhere in the world...within 1-3 working days.