I have bought from prestige pumps on several occasions and each time they have been extremely professional and helpful. I have spoken to different members of the sales team and each person has been...
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Dale
Prestige Pumps
4 months ago
Dear Mrs P - Thank you for the positive review and valued order for the Ebara pumps we do very much appreciate it. And an even bigger thank you from me for being a repeat customer than means a lot to us. We are pleased to hear that you are happy with the service that we provide to you and long may it continue. Best Regards Dale
I purchased a pump the process of buying and delivery went well. My positive experience ends not long after. We never installed the pump straight away there was delay on our side so a few weeks...
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Dale
Prestige Pumps
4 months ago
Now come on dear customer lets be honest what you have put down is not exactly how it happened now is it?? You actually purchased the pump around 4 months ago and used the pump for a few months before it failed. When you contacted us to advise that the pump had failed we very clearly explained the manufacturer warranty process to you clearly stating that the manufacturer reserve the right to replace the pump FOC should warranty be accepted. you went down this route and the factory accepted warranty and sent you a replacement pump out FOC so what more do you want? The fact that in the meantime you decided to buy another pump from someone else is clearly not our fault is it. Luckily 99.8% of our customers give us 5 star reviews and we dont get inaccurate misleading reviews like yours thankfully.
I have bought most of our pumps for the brewery through Prestige Pumps, and they have always been very helpful and competitive on price. The service has been reliable, and they’ve been great to deal...
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Dale
Prestige Pumps
4 months ago
Dear Matthew - Thank you for the positive review and valued order for the Ebara pumps we do very much appreciate it and an even bigger personal thank you from myself for being a loyal very valued repeat customer. Best Regards Dale
The pump I received was damaged in transit. Prestige Pumps were amazing at arranging a replacement the next day.
Dale
Prestige Pumps
4 months ago
Dear Jamie - Thank you for the positive review and valued order for the Trencher pump we do very much appreciate it and I am very sorry to hear that you had a damaged in transit unit but pleased that we resolved the issue for you promptly. Best Regards Dale
Good and quick at responding to questions and orders
Dale
Prestige Pumps
4 months ago
Dear Roger - Thank you for the positive review and valued order for the Varisco pump we do very much appreciate it and a massive personal thank you from myself for you recommending ourselves to others that is very kind of you. Best Regards Dale
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.