How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Adolygiadau Channel Islands Direct

Arddangos pob 2,460 adolygiad

Roy Tyler

Dilyswyd gan Feefo

Birchington

3 years ago

What Roy Tyler said about Channel Islands Direct:

Very good service

Good service with no problems

Cwsmer Dibynadwy

Dilyswyd gan Feefo

3 years ago

Short break to Guernsey

We rang on a freefone number and was able to book the hotel we wanted. The original flight offered was later than we wanted so the agent looked for a more suitable flight for us which only meant...

Malcolm Garner

Dilyswyd gan Feefo

somerset

3 years ago

What Malcolm Garner said about Channel Islands Direct:

Could do better

they could learn to look after their customers by keeping them up to date with changes in ferry times instead of just hoping the ferry would do it Also learn to reply to complaints without trying to...

Claire

Channel Islands Direct

3 years ago

We are sorry that your outbound sailing departed later than scheduled and you were not advised. You raised this with us whilst you were in resort and we responded back to you, however you feel we were not taking responsibility for the lack of information provided. As we explained we passed your contact details onto the service provider so if any such changes occur they should advise you. Please accept our sincere apologies that on this occasion it did not happen and we have addressed this with them. I do hope despite this issue you enjoyed your time in Jersey and thank you for taking the time to bring this matter to our attention.

Cwsmer Dibynadwy

Dilyswyd gan Feefo

3 years ago

Great communication

We wanted to visit both Guernsey and Jersey and we’re flexible on our dates. The company organised hotels and ferries maximising our time on the islands. Both hotels were excellent and well...

Gareth Liddiard

Dilyswyd gan Feefo

Manchester

3 years ago

What Gareth Liddiard said about Channel Islands Direct:

Excellent service and value for money

Staff were efficient and friendly, both office based and on the ground. Great value for money, excellent hotel and airport transfers. As a party of 6, we all fully enjoyed our time in Jersey and the...

Cwsmer Dibynadwy

Dilyswyd gan Feefo

3 years ago

Guernsey short break

Have used CID before and their service is very good with numerous emails to keep you appraised of your booking. It is much easier to communicate via email than phone which can be expensive via a...

Cwsmer Dibynadwy

Dilyswyd gan Feefo

3 years ago

Would definitely use again

Everything from start to finish was so easy. Always had contact with them and they answered all questions in a timely manner

Robert Wakelam

Dilyswyd gan Feefo

3 years ago

What Robert Wakelam said about Channel Islands Direct:

Average.

We liked having an all-in holiday arranged, incl. ferry and hotel. We asked for further info on the hotel at one stage: we were told to speak to the hotel, which was not very helpful.

Claire

Channel Islands Direct

3 years ago

Thank you for your feedback regarding your holiday. We apologise that when you asked for further information regarding the hotel we did not get this for you. We will ensure that should we receive such requests in the future they are handled correctly and the information is provided. Thank you for bringing this to our attention.

Christopher Thomas

Dilyswyd gan Feefo

3 years ago

What Christopher Thomas said about Channel Islands Direct:

Gurnesey holiday

Easy to book, helpful staff and helpful reminders. All went well hotel was great

Cwsmer Dibynadwy

Dilyswyd gan Feefo

3 years ago

Very helpful arranged everything pleased with the price of the holiday also they sent everything to me by email also my tickets would choose to use them again would definitely recommend them which I...