Plumbs Adolygiadau

Thank you for your feedback. In normal circumstances these types of order will be despatched more promptly. Unfortunately, for this order we had to source a specialised fibre from a third party company, this caused a delay in your order. We are very sorry that you were not correctly advised at the time of order and we are also sorry for any inconvenience caused.

Thank you for your feedback. We always value comments from our customers to help us improve on our procedures and practices. Unfortunately in this circumstance, the local craftsman for your area did not have the capacity to complete your order. This is normally something that we monitor very closely to ensure that we have adequate cover for our craftsman. However, in the case of your order this was not done correctly, which led to an unacceptable delay. Please be assured that we are actively looking to recruit craftsman in your area to help ensure that this circumstance does not reoccur in the future. We are very sorry for any inconvenience caused.

Thank you for your feedback. Firstly I would like to apologise profusely for the issues you have had with your order. We are very concerned about the points you have raised and will be looking at our internal processes to make sure this type of problem does not happen again. I would like to once again apologise for your experience and hope that you at least happy with what you have bought.