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Planet Cruise Adolygiadau | Adolygiadau Gwasanaeth Cwsmeriaid ar gyfer {{merchantUrl}} | Feefo

Arddangos pob 13,406 adolygiad

Cwsmer Dibynadwy

Dilyswyd gan Feefo

13 years ago

very helpful on the phone

Cwsmer Dibynadwy

Dilyswyd gan Feefo

13 years ago

1. Asked for double room got a twin and had to wait for steward to…

1. Asked for double room got a twin and had to wait for steward to chnage the room round before we could use the cabin 2. asked for second sitting, found when we got to dining room that freedom...

Cwsmer Dibynadwy

13 years ago

please read earlier comments

Cwsmer Dibynadwy

Dilyswyd gan Feefo

13 years ago

Received a super friendly,personal service from Simon

Cwsmer Dibynadwy

Dilyswyd gan Feefo

13 years ago

you are the best we have used

Cwsmer Dibynadwy

Dilyswyd gan Feefo

13 years ago

They fail to ring back, after promising they will. They send incorrect information and snarl…

They fail to ring back, after promising they will. They send incorrect information and snarl at you when you query this! They sent flight ticket info relating to flights cancelled by the airline I...

Planet Cruise

13 years ago

Thank you for taking the time to place your comments on Feefo. We are most disappointed to read your remarks towards our service, and that such levels of concern were found with our team in this instance. We sincerely apologise for any distress that may have been caused and would ask you to provide full details of your experience to our Customer Relations team. As such, could we kindly ask you to email help@planetcruise.co.uk with your concerns, and our team will seek to fully review and address those comments made. We hope to hear from you, and again thank you for discussing this with us. Kind regards Planet Cruise

Cwsmer Dibynadwy

Dilyswyd gan Feefo

13 years ago

sophie was extremely helpful

Cwsmer Dibynadwy

Dilyswyd gan Feefo

13 years ago

FAULTLESS sERVICE FROM FIRST TO LAST. will use again.

Cwsmer Dibynadwy

Dilyswyd gan Feefo

13 years ago

Chaotic transfers from Rome airport to port and vice versa.

Cwsmer Dibynadwy

Dilyswyd gan Feefo

13 years ago

The hotel you put us in for our cruise and stay holiday was dreadful, we…

The hotel you put us in for our cruise and stay holiday was dreadful, we will never book a holiday with your company again and neither will any of our family and friends. We could have got the same...

Planet Cruise

13 years ago

Thank you for taking the time to place your comments on Feefo. We are alarmed to read your remarks towards a recent itinerary taken with Planet Cruise, and that such levels of disappointment were found with both the hotel provided and price. Please be assured we take such comments most seriously and would always look to address such instances with the swiftest action available to us. Whilst we wish to express our sincerest apologies towards your experience, we unfortunately have no record of you formally addressing this matter to our Customer Relations team. As such, could we kindly ask you to email help@planetcruise.co.uk with the full details of your complaint, and any supporting evidence that would assist your concerns towards the hotel? This will allow our team to address this matter with both the UK-based hotel provider and the local hotelier. We hope to hear from you, and again thank you for discussing this with us. Kind regards Planet Cruise

Cwsmer Dibynadwy

Dilyswyd gan Feefo

13 years ago

you are at dealing with my complaints so maybe I should let you do that…

you are at dealing with my complaints so maybe I should let you do that before I comment further

Planet Cruise

13 years ago

Thank you for taking the time to place your comments on Feefo. We understand from our Customer Relations department that this matter has been addressed to Azamara, and a formal response has been received towards their actions to correct this discrepancy with their service – confirmation of which was sent to you directly on the 25th January 2013. We hope this has proved acceptable, and should you have any further concerns please do not hesitate to contact our Customer Relations department. They will be more than happy to discuss this matter further, and explain those actions taken by Azamara if required. Kind regards Planet Cruise

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