How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Adolygiadau PharmXtra

Arddangos pob 7,261 adolygiad

Cwsmer Dibynadwy

Dilyswyd gan Feefo

4 years ago

Getting Better

Always used them and were always brilliant then a really bad hiccup in September leading to my prescription information to be displayed to the world. I have just received another one and its...

Chloe

PharmXtra

4 years ago

Hi there, Thank you for the review and bringing this to our attention. We apologise for the hiccup that you faced in September and we will strive to do better. Unfortunately our couriers sometimes face delays and it is out of our hands but we do apologise on their behalf. Kind Regards, EU Meds

Cwsmer Dibynadwy

Dilyswyd gan Feefo

4 years ago

Great

Great service, second time ordering from EU Meds and again had my order within 3 days.great

Chloe

PharmXtra

4 years ago

Hi There, Thank you so much for taking the time to leave us a 5 star rating! Thanks for choosing EU Meds. You are a valued customer. Kind Regards, EU Meds.

Fiona

Dilyswyd gan Feefo

4 years ago

What Fiona said about PharmXtra:

Thank you EUMEDS

Was a bit of a delay with my recent order But Customer Service kept me updated. I did receive my order finally. I made a second order and it arrived three days later. Excellent service. Always get...

Chloe

PharmXtra

4 years ago

Hi there, Thank you for taking the time out to leave a review. Our goal is to always provide excellent customer service so we are glad we met your expectations. It was an uncommon instance that courier had a delay and we hope to do better in the future. Kind Regards, EU Meds

David

Dilyswyd gan Feefo

Cramlington

4 years ago

What David said about PharmXtra:

Good service but takes time between order and delivery!

They only need to be more transparent around the fact that after having an email advising the product has shipped they remind customers that if that product is coming in from outside the UK it will...

Chloe

PharmXtra

4 years ago

Hi there, Thank you for leaving a review. Thank you for bringing this to our attention. I have passed this onto our customer service team who will contact you regarding the issues you faced. Kind Regards, EU Meds

Peter

Dilyswyd gan Feefo

4 years ago

What Peter said about PharmXtra:

Trust 100%

Great service, reliable and easy

Chloe

PharmXtra

4 years ago

Hi There, Thank you so much for taking the time to leave us a 5 star rating! Thanks for choosing EU Meds. You are a valued customer. Kind Regards, EU Meds.

Cwsmer Dibynadwy

Dilyswyd gan Feefo

4 years ago

Seamless

Overall a very seamless experience and will definitely use again

Oscar

PharmXtra

4 years ago

Hi there, Thank you for this 5-star review. Kind Regards EU Meds

Lee

Dilyswyd gan Feefo

4 years ago

What Lee said about PharmXtra:

Happy with the Service Provided by EU Meds

Though the delivery was late, I am still pleased with the service that EU Meds provided. This includes excellent communications from the customer service team in addition to good prices. As such, I...

Oscar

PharmXtra

4 years ago

Hi there, Thank you for this positive review, Kind Regards EU Meds

Cwsmer Dibynadwy

Dilyswyd gan Feefo

4 years ago

Excellent service

Although this company obviously struggle with the various powers that be, when they say they have stock they always deliver. Sometimes it’s a bit more time but they always come through. As no one...

Oscar

PharmXtra

4 years ago

Hi there, Thank you very much for this extremely positive review. We really appreciate it. Kind Regards EU Meds

Sian

Dilyswyd gan Feefo

4 years ago

What Sian said about PharmXtra:

Ordered 2 weeks ago still saying its in Gibraltar! Not the best delivery time really when they state it will normally take 5 to 7 days. Not very happy won't be ordering from them again!!!

Oscar

PharmXtra

4 years ago

Hi there, We state it will take 5-6 working days, which makes today the 5th working day as your order would have been processed on the Monday. We are extremely sorry for any delays that Royal Mail may have faced. I can see your order has reached your local mail centre, please keep up to date with your tracking, as it is on its way. I have emailed you your tracking number just in case you do not have it. Sorry about this. Kind Regards EU Meds

Cwsmer Dibynadwy

Dilyswyd gan Feefo

4 years ago

Brilliant service, I’ve had no issues at all.

Oscar

PharmXtra

4 years ago

Hi there, Thank you for this 5-star review. Kind Regards EU Meds

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Dysgwch fwy am Feefo

PharmXtra Adolygiadau

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?