Thank you very much for your feedback, it is greatly appreciated.
I have checked your order and I can see that you have placed the order at 17:34 on Friday the 2nd, and our offices are open Monday - Friday, 9AM to 5PM.
Even though we usually take 1-2 working days to process and send out personalised items, your order went into processing on Monday, the 5th of March, and was dispatched in the same day via the selected delivery method, which was 2nd class post.
Having checked the status of the parcel I can see that this has been delivered on 9th.
If I can help with anything else please do let me know.
Kind regards,
Usha
0
Rhannwch
Cwsmer Dibynadwy
8 years ago
Just stunning. And the service was quick
0
Rhannwch
Cwsmer Dibynadwy
8 years ago
Very happy with the purchase.
0
Rhannwch
Cwsmer Dibynadwy
8 years ago
Quick and easy ordering and fast delivery
0
Rhannwch
Cwsmer Dibynadwy
8 years ago
Excellent
0
Rhannwch
Cwsmer Dibynadwy
8 years ago
Good efficient service
0
Rhannwch
Cwsmer Dibynadwy
8 years ago
Poor quality personalised mug
Poor quality personalised mug
Personalised Wedding Gifts
Personalised Wedding Gifts
8 years ago
Thank you very much for your feedback, it is greatly appreciated.
I have looked through the correspondence with our customer support team, and I am sorry to see that the item has been damaged during transit, I can see that as a replacement was not needed, a refund for your order has been issued.
Apologies once more for any inconvenience this may have caused and if I can help with anything else please do let me know.
Kind regards,
Usha
0
Rhannwch
Cwsmer Dibynadwy
8 years ago
Very quick service.
0
Rhannwch
Cwsmer Dibynadwy
8 years ago
Couldn’t fault it, very happy, excellent
0
Rhannwch
Cwsmer Dibynadwy
8 years ago
Was personalised and delivered in 2/3 days, very happy with the company, couldn't ask for…
Was personalised and delivered in 2/3 days, very happy with the company, couldn't ask for more
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