difficulty with opening lid of jewel box. Explained. Asked to take photos of a difficulty…
difficulty with opening lid of jewel box. Explained. Asked to take photos of a difficulty opening a lid I did and sent with explanation. Then asked to send video of the issue. Made video Not easy...
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Personalised Wedding Gifts
Personalised Wedding Gifts
7 years ago
Thank you very much for your feedback.
I can see you have been in contact with our customer support team regarding this matter. Usually, we do ask for images or a short video to help resolve the issue, rather than returning the item as we find it much more convenient.
I am sorry to hear you have difficulty opening the box, however, as explained in our emails this style of trinket box has a stop lock hinge and is meant to be a little stiff when opening.
If I can help with anything else, please do let me know.
Kind regards,
Charlotte
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Rhannwch
Cwsmer Dibynadwy
7 years ago
Seamless service
0
Rhannwch
Cwsmer Dibynadwy
7 years ago
Quick, efficient service.
0
Rhannwch
Cwsmer Dibynadwy
7 years ago
Prompt service. Good communication.
0
Rhannwch
Cwsmer Dibynadwy
7 years ago
Very quick service and great communication
0
Rhannwch
Cwsmer Dibynadwy
7 years ago
Delivered in time
0
Rhannwch
Cwsmer Dibynadwy
7 years ago
Great, fast service
0
Rhannwch
Cwsmer Dibynadwy
7 years ago
Arrived fast and well packaged.
0
Rhannwch
Cwsmer Dibynadwy
7 years ago
quick delivery
0
Rhannwch
Cwsmer Dibynadwy
7 years ago
Improvement can be made to the preview page once the content is written. E.g. display…
Improvement can be made to the preview page once the content is written. E.g. display the picture of how the 'finished' product will look like.
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