Panasonic UK Adolygiadau

Dear Customer, Thank you for your message and I am sorry to hear that the bread maker arrived damaged. Unfortunately, despite our best attempts to pad the product inside the box with fitted polystyrene and cardboard holders, if they are mishandled during transportation, damages can occur to it. The return process requires the gathering of the full address where the product is to be picked up from because nowadays, many people order the product to their work place and in these cases the address on the order would differ from the one where the product is used, usually at home. We are trying to make sure that we do not cause any further frustration with incorrect details that might cause delays in the return process. As I can see, the process for the return of the product is ongoing and my colleagues are waiting for your response regarding the days/timeframe when you would be at home to hand the parcel over to the courier. In case you have not received their message from last week, please call us at 0344 844 3899 and let my colleagues know so that we can send out the delivery company as soon as possible. Again, I am sorry for the inconvenience and I hope that there will be no further delays in the remaining process. Kind Regards, Panasonic Customer Care Team

Dear Customer, Thank you for your feedback and I am sorry to hear that the product has not arrived in time. I have investigated the matter and in our system it seems that the parcel has arrived in the meantime, possibly on Friday or Monday. Nevertheless, if this is false and the parcel has not been delivered, please call our customer support and let us know so that we could further look into the matter, to find out what happened and to make the necessary arrangements. You can contact us on 0344 844 3899 from Monday till Friday between 9-17. Again, I am sorry for the inconvenience and should you need any further assistance, feel free to contact us. Kind Regards, Panasonic Customer Support Team

Dear Customer, Thank you for your answer. I am sorry for the delay and that you had to purchase another microwave oven in the meantime. The refund process starts automatically as soon as the parcel arrives back at our warehouse, thus there is nothing else that you are required to do. Should there be anything else we can assist with, feel free to contact us. Kind Regards, Panasonic Customer Care Team

Dear Customer, Thank you for your feedback and I am sorry to hear about the difficulties you have experienced with our website when trying to order the phones. Unfortunately, all things that work online can be affected by unforeseen errors which leads to frustration on the user's end. We have forwarded the description of the issue to the relevant department that works with the website so that they could further investigate it. I am glad to hear that you have eventually managed to place the order successfully however, should you encounter any difficulties in the future, please do not hesitate to contact our sales team on the following number 0333 188 2940 and they will be glad to place the order on your behalf. Again, please accept our apologies for the inconvenience caused and should you need any further assistance, do not hesitate to contact us and we will do our best to assist you. Kind Regards, Panasonic Customer Care Team