Can’t get through on the phone number supplied so have to email. Were very quick to respond before I took out the policy, once I had taken the policy out I had a few questions regarding my garage...
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Alan
Cycler
4 months ago
Hi Matthew,
Thank you for your feedback and for insuring with Cycler.
At peak times we offer a telephone voicemail and callback facility. Any voicemails received are responded to, by telephone call within an hour, during opening hours.
For e-mails for less urgent queries we respond to all e-mail queries within 12 hours of receipt during opening hours. I can see that you e-mailed our team originally at 18:26 on 11th June, we duly responded on 12th June at 10:41am. You then further e-mailed on 12th June at 12:35pm and then again at 14:58 chasing us on your query.
As we shared, your query had to be referred to our Underwriting team internally and we responded on 15th June at 09:13.
We do our very best to respond to all queries very quickly and we're happy to see that we've been able to do so for you. We're always here, you can call, leave a voicemail, e-mail us, log-in and message us or reach out on WhatsApp too.
Thanks,
Team Cycler
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
4 months ago
Worth it
0
Rhannwch
LL
Lorrie LAYNE
Dilyswyd gan Feefo
GBR
5 months ago
What Lorrie LAYNE said about Cycler:
A really good service with no problems experienced. Thank you Cycler.
The service I received from Cycler was smooth and efficient.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
5 months ago
Great service from start to finish requested a call back which I received very quickly from a very helpful lady Tanya couldn’t of been more helpful thanks
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
5 months ago
0
Rhannwch
SA
Susan Allen
Dilyswyd gan Feefo
GBR
7 months ago
What Susan Allen said about Cycler:
Easy and simple process to take out a policy
Easy to navigate website and upliad photos but had no confirmation that insuramce policy has been acceted as I thought validity of new policy is dependant on satisfactory evidence sent, but have had...
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0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
7 months ago
Competitive prices and great customer service
Quote can be tailored to your needs and the rep was very helpful, informative and clear.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 months ago
good
0
Rhannwch
MW
Mel Woodbridge
Dilyswyd gan Feefo
GBR
9 months ago
What Mel Woodbridge said about Cycler:
Poor contact options.
It appears that you can't contact them by phone. When trying to contact them by phone you are directed to the email. What happens if you need to make a claim or need to amend your policy. Surprised,...
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Alan
Cycler
7 months ago
Thank you for taking the time to share your experience.
I'm pleased to see that despite your fears, our team contacted you within 2 hours of receiving your email enquiry. As our team discussed with you over the telephone, we do also offer a telephone messaging facility and whichever option you choose, we reply and manage your query very quickly. We hope you're able to see from our historic reviews that service is our number 1 priority.
We're pleased that the service you received was not a 'long drawn out process' and that your e-mail was responded to quickly. We're also pleased to welcome you to Cycler and are happy you remain insured with us :-)
Team Cycler
0
Rhannwch
JO
John
Dilyswyd gan Feefo
GBR
9 months ago
What John said about Cycler:
Competitive quote met my requirements
It was easy to get a quote that met my requirements & that was competitively priced
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