Pillows lost there firmness in less than a month. Photos sent to customer service, showing obvious defect. Returned pillows, only for them to be lost in transit, customer service unwilling to...
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jody harold
Nanu
6 years ago
Thank you for your feedback, sorry to hear you are not happy with the service you received. Unfortunately, we cannot be held responsible if returns get lost in transit, which is why we advise customers to retain their proof of posting.However, we do aim to offer the best service and take all feedback seriously. We would love the opportunity to make things right, please contact us on support@nanusleep.co.uk to discuss the issue further.
#makingyouhappymakesushappy
Cwsmer Dibynadwy
6 years ago
Since leaving this review, I was advised to contact customer services again at Nanu, who have now very kindly replaced pillows. Thank you very much.
Product reviews
jody harold
Nanu
6 years ago
Thank you for your feedback, sorry to hear you had an issue with your pillow. We will use your feedback to constantly improve our product based on the your voice, the customer. Please email us on support@nanusleep.co.uk and we’ll work with you to resolve your issue as quickly as possible.
Cwsmer Dibynadwy
6 years ago
After leaving this review, I was advised to contact customer services again who have now replaced the pillows. Not sure why this wasn’t done in the first place, but very grateful it’s been sorted now. Thank you.
The terms of the trial were not entirely clear. I understand it was a 30 day trial, but it was not specified when this began (upon purchase or receipt) and the postage time to return.
I contacted...
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jody harold
Nanu
6 years ago
Thank you for your feedback, sorry to hear you are not happy with the service you received. We aim to offer the best service and take all feedback seriously. The 30 nights' trial is from date of receipt and is not extended when pillows are exchanged. We are sorry that was not made clear. We have updated our communications to reflect this going forward. Please contact us on support@nanusleep.co.uk to discuss the issue further.
Product reviews
jody harold
Nanu
6 years ago
We are sorry to hear you found the pillows too firm. All are pillows are created by you, for you which makes your pillow unique. We take all feedback seriously and we will use your feedback to make us better by constantly reviewing the product based on the your voice, the customer. Please contact us on support@nanusleep.co.uk to discuss the issue further.
Dyddiad y pryniant: 05/02/2019
0
Rhannwch
TC
Trusted Customer
6 years ago
What Trusted Customer said about Nanu:
pillows are worth its value very good to sleep on and will recommend to friends and families.
jody harold
Nanu
6 years ago
Great to hear you had an excellent experience purchasing your nanu pillow. We work really hard to offer the best service, Thank you so much for taking the time to share your experience.
#firstclassservice
Product reviews
jody harold
Nanu
6 years ago
We are thrilled to hear how much you love your nanu pillow! Created by you, for you, with a little nanu magic
Enjoy your perfect night's sleep!
#spreadtheword
Dyddiad y pryniant: 04/01/2019
0
Rhannwch
Cwsmer Dibynadwy
6 years ago
Arrived very quickly and very nicely packaged.
jody harold
Nanu
6 years ago
Great to hear you had an excellent experience purchasing your nanu pillow. We work really hard to offer the best service, Thank you so much for taking the time to share your experience.
#firstclassservice
Product reviews
jody harold
Nanu
6 years ago
We are thrilled to hear how much you love your nanu pillow! Created by you, for you, with a little nanu magic
Enjoy your perfect night's sleep!
#spreadtheword
Dyddiad y pryniant: 24/04/2019
2
Rhannwch
TC
Trusted Customer
6 years ago
What Trusted Customer said about Nanu:
Quick delivery
jody harold
Nanu
6 years ago
Great to hear you had an excellent experience purchasing your nanu pillow. We work really hard to offer the best service, Thank you so much for taking the time to share your experience.
#firstclassservice
Product reviews
jody harold
Nanu
6 years ago
Thank you so much for taking the time to share your experience.
Enjoy your perfect night's sleep!
#spreadtheword
Dyddiad y pryniant: 10/12/2018
0
Rhannwch
Cwsmer Dibynadwy
6 years ago
Slow service had to chase to receive order
jody harold
Nanu
6 years ago
Thank you for your feedback, sorry to hear you had a delay in receiving your order. Your order was during one of very busy periods, and while this is not an excuse for the slow service you received, we do make every pillow unique to your request. We are sorry this impacted on our service to you and we have since made improvements.
Product reviews
jody harold
Nanu
6 years ago
We are sorry to hear you found the pillows not firm enough. All are pillows are created by you, for you which makes your pillow unique. We take all feedback seriously and we will use your feedback to make us better by constantly reviewing the product based on the your voice, the customer. Please contact me on support@nanusleep.co.uk to look at the matter in more detail and hopefully meet your requirements.
jody harold
Nanu
6 years ago
We are sorry to hear you found the pillows not firm enough. All are pillows are created by you, for you which makes your pillow unique. We take all feedback seriously and we will use your feedback to make us better by constantly reviewing the product based on the your voice, the customer. Please contact me on support@nanusleep.co.uk to look at the matter in more detail and hopefully meet your requirements.
Dyddiad y pryniant: 08/01/2019
1
Rhannwch
Cwsmer Dibynadwy
6 years ago
Very good1
jody harold
Nanu
6 years ago
Great to hear you had an excellent experience purchasing your nanu pillow. We work really hard to offer the best service, Thank you so much for taking the time to share your experience.
#firstclassservice
Product reviews
jody harold
Nanu
6 years ago
We are sorry to hear you have had issue with your pillow. Our pillows come with a 2 year guarantee against manufacturing issues. Please contact us on support@nanusleep.co.uk to look at actioning your guarantee. Let us help get your sleep back on track #Sleepmatters
The pillows came quickly however it’s only been a couple of months and they are flat already.
I bought 4 pillows and I need to replace them.
Only thing I liked about them is the external material...
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jody harold
Nanu
6 years ago
Thank you for your feedback, sorry to hear you are not happy with the pillows. We take all feedback seriously and we will use your feedback to make us better by constantly reviewing the product based on the your voice, the customer. We would love the opportunity to make things right, please contact us on support@nanusleep.co.uk to discuss the issue further.
#makingyouhappymakesushappy
Very well packaged and presented. Arrived in 2 huge boxes. Prompt service.
jody harold
Nanu
6 years ago
Great to hear you had an excellent experience purchasing your nanu pillow. We work really hard to offer the best service, Thank you so much for taking the time to share your experience. #firstclassservice
Product reviews
jody harold
Nanu
6 years ago
We are thrilled to hear how much you love your nanu pillow! Created by you, for you, with a little nanu magic
Our pillows come with a 2 year guarantee against manufacturing issues, so please don't worry.
Enjoy your perfect night's sleep!
#spreadtheword
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
