Many thanks for your comments. As we’ve discussed we are continuing to liaise with Uniworld on your behalf to ensure that they provide an appropriate response to your complainant and we’ve let them know that we think it is completely unacceptable that they should have had such a large group on board this cruise. We hope a response is received soon.
Best regards
Sharon Trigg
Cwsmer Dibynadwy
8 years ago
Thankyou for all your help with this.
Dyddiad y pryniant: 13/05/2018
0
Rhannwch
MH
Mrs. Frances Howie
Dilyswyd gan Feefo
8 years ago
What Mrs. Frances Howie said about Mundy Cruising:
Being in our eighties we valued their efficiency and kindness.
They kept us fully informed at the appropriate times; we had no worries at all.
I would certainly recommend Mundy Cruising.
And when...
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Product reviews
Dyddiad y pryniant: 12/05/2018
0
Rhannwch
MG
Mr. Christopher Gridley
Dilyswyd gan Feefo
8 years ago
What Mr. Christopher Gridley said about Mundy Cruising:
Everything went very well as far as Mundy's organisation went. The transfers in Venice and Dubrovnik (two in each) went very smoothly with cheerful and helpful drivers turning up exactly at the time...
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Product reviews
Dyddiad y pryniant: 12/05/2018
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 years ago
Good service as usual from Mundy despite a change of consultant
Product reviews
Dyddiad y pryniant: 06/05/2018
0
Rhannwch
MR
Miss Myfanwy Roberts
Dilyswyd gan Feefo
London
8 years ago
What Miss Myfanwy Roberts said about Mundy Cruising:
Always helpful and efficient. Usually can speak to a member of staff very quickly.
Product reviews
Dyddiad y pryniant: 18/04/2018
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 years ago
Problem in communication from Ponant Cruises and Mundy.
Not advised that embarkation had changed from Tower Bridge London to Greenwich. Only 38 passengers onboard not a full service available, this...
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Alexander
Mundy Cruising
8 years ago
Thank you for your feedback. I’m sorry you experienced problems in our communication. We did pass on information from Ponant as soon as it was provided to us. We have sent on your comments to Ponant so that they can improve their communication and we can in turn pass on information in a timely manner.
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.