Service is good of course.
They answer the telephone!!!!
Product reviews
Alexander
Mundy Cruising
1 year ago
Many thanks for your comments and your complementary feedback about Mundy Cruising. I wanted to let you know that I’ll be passing on your comments regarding your cruise to our contact at Oceania in order to highlight the problems you experienced. If you wish us to escalate this further, please do get in touch directly and we’d be happy to do this.
Yours sincerely
Alex Loizou, Director of Sales, Marketing and Operations
Dyddiad y pryniant: 09/12/2024
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
1 year ago
Often too many waiting on at breakfast but not enough serving
Product reviews
Dyddiad y pryniant: 20/12/2024
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
1 year ago
Always gave excellent service from everyone at Mundy
Product reviews
Alexander
Mundy Cruising
1 year ago
Many thanks for your feedback and kind comment about Mundy Cruising. I wanted to let you know that I’ll be passing on the comments regarding your cruise to Cunard’s Regional Sales Manager for their reference. If you wish us to escalate this further, please do get in touch directly and we’d be happy to do this.
Yours sincerely
Alex Loizou, Director of Sales, Marketing and Operations
Dyddiad y pryniant: 22/12/2024
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
1 year ago
were do i begin no comment
Alexander
Mundy Cruising
1 year ago
I’m so sorry to hear that your cruise experience was disappointing but thank you for taking the time to provide us with your feedback. Sharon Trigg, Reservation Manager at Mundy Cruising, will be in touch shortly to talk about your cruise in more detail, discuss how we address your experience with Fred Olsen, and find out where Mundy can improve on the service we provide.
Sincerely, Alexander Loizou, Director of Sales, Marketing & Operations
I’m so sorry to hear that your cruise experience was disappointing. Thank you for taking the time to provide us with your feedback. We have immediately started to investigate the matter and have contacted Windstar regarding compensation. We’ll be in touch directly with their response in due course.
Sincerely, Alexander Loizou, Director of Sales and Marketing
Top notch, and almost universally good natured and cheery.
Product reviews
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Dyddiad y pryniant: 27/11/2024
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
1 year ago
Product reviews
Dyddiad y pryniant: 29/11/2024
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
1 year ago
Initial excellent experience, with a change of personnel attentiveness diminished, not bad but not as good as previous experience.
Alexander
Mundy Cruising
1 year ago
Many thanks for taking the time to provide us with your feedback, we value your comments greatly. I’m sorry to hear that your experience was not consistently superb. We strive to always offer exceptional service so Sharon Trigg, reservations manager at Mundy, will be in touch over the next few days to discuss your experience in more detail so we can improve.
Sincerely,
Alexander Loizou,
Director of Sales and Marketing
Product reviews
Dyddiad y pryniant: 16/11/2024
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
1 year ago
very good personel was excellentcould not have been better.
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.