Move Dance Adolygiadau

Hi, I’m really sorry that we haven’t come back to you sooner, and for the inconvenience this has caused. We’re currently experiencing a higher volume of emails than usual, but if you need a quicker response in future, you’re also welcome to give us a call and we’ll be happy to help. I’ve checked your order and can confirm that it is now available on the returns portal, so you should be able to proceed with your return as normal. We did have a technical issue with our returns system recently, which has now been fully resolved. I completely understand how frustrating this must have been and I’m very sorry for the trouble it caused. If you need any further help, please don’t hesitate to reach out and we’ll make sure this is taken care of for you promptly. 😊 Marion @ MOVE DANCE

Hi, Thank you for getting in touch and I’m really sorry to hear about the inconvenience caused. I’ve checked your order and can confirm that it is now available on the returns portal, so you should be able to process your return without any issues. We did experience a technical issue with our returns system last week that affected orders from a specific time frame, which is why you weren’t able to access it earlier — I’m very sorry for the frustration this may have caused. This has now been fully resolved. If you run into any issues while trying to complete your return, please let me know and I’ll make sure it gets sorted for you right away. 😊 Sophie @ MOVE DANCE