Service and delivery was excellent, they kept me updated on despatch and delivery via email and text, unfortunately the size was wrong so having to return and reorder.
I placed my order before 2pm and paid for next day delivery but this did not happen. Customer service staff was very polite and helpful but customers should be notified if items cannot be delivered...
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Moss Bros
Moss
13 years ago
Making sure that your order reaches you promptly and when expected is one of our top priorities. We are sincerely sorry to hear that we have let you down on this occasion and I must assure you that this experience is certainly not indicative of our service as a whole.
A complaint has been raised with our courier service and we will do everything possible to avoid something like this happening again. We will be in touch to offer our assurances.
Kind regards
Moss Online Customer Care
I usually love the products (that's why I decided to order even if I'm back to France) and the website is easy to navigate with
BUT stop using chronopost to deliver your parcel in France....
My...
Excellent service! Really kept me up to date on the progress of my order and made me feel confident about my purchases. Thought it was great that you let me know what time on the day the package...
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
A passion for style, unrivalled expertise and a proud heritage that spans over 170 years. We’re all about making you feel on form, about giving you the confidence to take on any moment.