Appalling experience - goods delivered on different day to when stated. Needed to return some of them and no reply to 4 emails, 1 telephone message and 1 message sent via the Moss website.
Moss Bros
Moss
13 years ago
I was honestly surprised and really sorry to read this, this should not have happened, please accept our apologies. It appears that we did not receive your enquiries. It was either caused by a system error, or emails sent from your email address were not accepted by our system. We will look into this. We always aim to respond to enquiries within 2 working days, and most enquiries receive a response the same day.
Your order was dispatched the same day you made the order, and it was delivered the following working day.
We will contact you to solve your return today.
we understand the disappointment and inconvenience this has caused and thank you for bringing this to our attention. We’ll take your feedback on board for the future.
Kind regards
Moss Online Customer Care
We are sorry to read that you are not happy with the product received, and hope that you find the free returns service easy to use.
Thank you for your feedback, we will take it on board.
Kind regards
Moss Online Customer Care
Product reviews
Dyddiad y pryniant: 26/09/2012
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
Great service, asked questions re length via e-mail - quick response
We are sorry that you were not entirely satisfied with this suit compared to your other Moss bought products. The fit does vary slightly for different brands.
Thank you for your feedback, we will take it on board.
Kind regards
Moss Online Customer Care
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
A passion for style, unrivalled expertise and a proud heritage that spans over 170 years. We’re all about making you feel on form, about giving you the confidence to take on any moment.