One unit but sent in 2 totally separate packages (silly idea to start with) - 1 arrived next business day and the other got lost and Mocka made it so hard to follow up I ended up having to chase it...
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Mocka Customer Service NZ
Mocka New Zealand
3 years ago
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. We’re sorry you had a bad experience; we appreciate the time taken to bring this to our attention.
Product reviews
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.
Dyddiad y pryniant: 23/09/2022
0
Rhannwch
DC
Deborah Cookson
3 years ago
What Deborah Cookson said about Mocka New Zealand:
Excellent service and fast delivery.
Nice colour blue and it’s great as a coffee table or extra seating.
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
Thank you for taking the time to share your experience with us. We're grateful for customers like you!
Prompt response but disappointed that the product went on sale days after I purchased at full price along with some other substantial items and the response was merely tough luck. Not keen to...
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Mocka Customer Service NZ
Mocka New Zealand
3 years ago
Thank you for bringing this to our attention, we'll use the feedback to review our processes and promotions for a better experience in the future. Until then, please accept our sincerest apologies for any frustration caused on behalf of everyone on the team.
Product reviews
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
Thanks for sharing your review with us and the community. Our Beau Wool Blend Rug has tuffted fibres and shedding can occur. This is usually resoled within a few months and we do our best to provide this information our website so customers can make an informed decision prior to purchase. As we're always looking for ways in which we can improve our products and service we'll be sure to pass the feedback onto our product team for review.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
