Excellent service from the first point of contact.
0
Rhannwch
DW
Dr Ward
Dilyswyd gan Feefo
1 year ago
What Dr Ward said about Markel Direct:
Hard search
Very disappointed as a hard search was carried out which has impacted my credit rating. This was not made clear to me prior to purchasing.
Izzy
Markel Direct
1 year ago
Hi there,
Thank you for taking the time to write a review.
I'm sorry to hear you weren't aware of the hard credit check. Your installment agreement is handled by Premium Credit Ltd, who sends several e-mails to you after the policy has been set up, to let you know about the stages/processes involved in setting up the monthly direct debit credit agreement. Before purchasing a policy, information is provided online, or over the phone, explaining that Premium Credit may use a credit reference agency which could leave a record of the search on your credit file.
If there is anything else we can help with please let me know.
Kind regards,
Izzy
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
1 year ago
Prompt, efficient very helpful and straight foward company to deal with.
The member of staff handling my enquiry was easy to talk to and answered my questions clearly
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
1 year ago
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
1 year ago
Helpful
Helpful people but some delay in getting a quote back to us.
Izzy
Markel Direct
1 year ago
Hi there,
Thank you for taking the time to write a review.
I'm sorry to hear that there was a delay in getting a quote back to you, I understand that this would be frustrating. As the policy was a renewal, this had to be reviewed by our underwriters, which caused a delay in getting your quote over to you.
If there is anything else we can help with please let me know.
Kind regards,
Izzy
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
1 year ago
Good service
Great service, simple to set up and continues to be good value.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
1 year ago
Good service
Good understanding of what I needed. Reasonable rates and efficient service. The personnel was always helpful and friendly.
0
Rhannwch
MN
Miss Nurrish
Dilyswyd gan Feefo
Plymouth
1 year ago
What Miss Nurrish said about Markel Direct:
Highly recommend
It has been easy to do, all information sent promptly and updated and option to pay in installments as a CIC has been handy.
We have over 25 years experience offering specialist insurance for contractors, consultants, self-employed professionals, freelancers, charities and community groups. Our policies are specially designed to cover a wide range of risks and cover can be tailored to suit your individual requirements.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We have over 25 years experience offering specialist insurance for contractors, consultants, self-employed professionals, freelancers, charities and community groups. Our policies are specially designed to cover a wide range of risks and cover can be tailored to suit your individual requirements.