I did explain some of the issues we found on my survey. Insight had always been my company choice when traveling. However this trip did not meet my expectation of luxury or gold. Considering the...
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Dale
Luxury Gold
8 years ago
It troubles us to read your feedback and we are disappointed that you did not enjoy your time in India. Therefore, we have passed on your concerns to our Quality Control and Operations Teams for their internal review. Our guests should not feel pressured to provide tips and all gratuities should be extended solely at your discretion, therefore we will be bringing this to the attention of our Travel Directors' manager to be addressed. We would like to assure you that these comments are not in line with those that we usually receive and so, we will strive to make any necessary improvements to the itinerary. However, we sincerely hope to have the chance to restore your full faith in our luxury experiences in the future and that we may be afforded this honour soon.
Hotels, guides, and daily activities were excellent. Guides were very knowledgeable and accommodating.
Dale
Luxury Gold
8 years ago
At Luxury Gold, we always try to incorporate an amazing blend of experiences into our itineraries and so, we are happy to learn that you were pleased with the variety of activities on this trip. Additionally, we have passed on your thoughts about the organisation of this journey to our Operations Team for further review. However, we are delighted that you had an excellent time in Costa Rica and hope that you will join us for another educational adventure soon.
Quite simply, every detail of the trip was handled extremely well. Our tour guide was outstanding in all respects. All the hotels were beautiful; and, of course, Hawaii pretty much sells itself.
Dale
Luxury Gold
8 years ago
It makes us very happy to learn that all elements of your trip lived up to your expectations and that your accommodations stood out as one of the highlights of your journey. What's more, there are many more remarkable destinations waiting to be uncovered and we hope to have the opportunity to guide you on a new luxury experience.
Dyddiad y pryniant: 04/02/2018
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 years ago
Yes
Dale
Luxury Gold
8 years ago
Thank you for taking the time to write to us with your feedback and we are very pleased that you enjoyed your stay at all of the accommodations throughout your time in Costa Rica. In addition, we hope that you have taken a lot of fantastic memories away from this experience and that we will be able to demonstrate our commitment to top quality service to you once again.
Product reviews
Dyddiad y pryniant: 10/02/2018
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
8 years ago
What Trusted Customer said about Luxury Gold:
The hotels were wonderful and the restaurant choices were very good.
Product reviews
Dale
Luxury Gold
8 years ago
One of our aims is striving to incorporate the perfect blend of included experiences and downtime for our guests to be able to explore independently into our itineraries and therefore, we certainly regret that this was not to your preferences. Although, we thank you very much for your comments which we can look to when finding ways to make our guests' experiences even more enjoyable and we hope that you have still taken some wonderful highlights away from your time with Luxury Gold in Hawaii.
The tour guide’s expertise and knowledge easily delivered made our travel experience amazing. The Tosca was both spacious and comfortable. The onboard meals were well prepared and the service truly...
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Dale
Luxury Gold
8 years ago
We are very happy that you had a wonderful experience with us in Egypt and have left the trip with so many great memories. As well, we thank you very much for your recommendation of how to make this adventure even more rewarding for other guests and we hope that you will re-join Luxury Gold soon to explore more remarkable destinations.
Throughout the tour, the experience was seamless & flawless.
The quality of the hotels was exceptionnel. Staff were very professionnel & courteous. The food provided was excellent. The Dinner in...
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Dale
Luxury Gold
8 years ago
It makes us very happy to read that you enjoyed exploring India in the company of your travelling companions and we are as pleased that you had an immaculate experience from start to finish. What’s more, we hope that you have left your time on the Imperial Rajasthan with lots of remarkable memories and will join us again in the future for more luxurious discovery.
Most importantly, the Tour was really escorted, unlike other companies that leave you to get around by yourself. Taj was an excellent tour guide, very knowledgeable.
Amazing hotels with exceptional...
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Dale
Luxury Gold
8 years ago
Thank you very much for your feedback and we are delighted that you had such a fantastic time on your Luxury Gold vacation. Furthermore, we hope that you will reflect fondly on these moments for a long time and that you will join us for another captivating experience in the future.
Product reviews
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Dyddiad y pryniant: 03/02/2018
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
8 years ago
What Trusted Customer said about Luxury Gold:
I like every thing about the trip all hotels were 5 star all tours were very well organized. One complain I have to request if Insight can give the tour guides some authorization to make some...
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Dale
Luxury Gold
8 years ago
It makes us very happy to learn that you were pleased with all aspects of your itinerary, although, we do regret that another guests' behaviour may have taken away from your total enjoyment of the trip. At Insight Vacations, we do reserve the right to terminate the travel arrangements of any participant whose behaviour is causing upset or disruption to other members. Nonetheless, we are delighted that our Travelling Concierge, Virendra, helped to ensure a special experience for you and we have happily passed on your kind sentiments. What’s more, we hope to have the pleasure of sharing in another luxurious adventure with you again soon.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.