Luggage Mule is no longer an active Feefo customer
Arddangos pob 1,562 adolygiad
Cwsmer Dibynadwy
4 years ago
You failed to successfully collect our return package that you had deliver for our use at a hotel in Italy. After two weeks of trying to get you to ensure the package was collected for retune we ended
...
Read all
Dyddiad y pryniant: 07/01/2020
0
Rhannwch
CP
chris prescott
4 years ago
What chris prescott said about Luggage Mule:
The only downside was having to package the suitcase like a box destined for a warehouse or similar. However the hotel was fine with it and schedues were ok.
Info
Luggage Mule
4 years ago
Thank you for your review. Some couriers require soft cases or bags to be boxed in cardboard for extra security and safety. This is not always the case but it was in this case. We are happy to have been of service to you.
Dyddiad y pryniant: 30/01/2020
0
Rhannwch
DF
Derek Fawcett
4 years ago
What Derek Fawcett said about Luggage Mule:
excellent service, pick up on time. delivery on time and the same on the way home. Cases undamaged, over all it did what it said on the tin.
Info
Luggage Mule
4 years ago
Thank you for your review. We are pleased to have provided a good service for you. Do come again!
Dyddiad y pryniant: 24/01/2020
0
Rhannwch
JB
John Boyd
London
4 years ago
What John Boyd said about Luggage Mule:
Luggage was collected and delivered at the times scheduled. No damage to luggage.
Info
Luggage Mule
4 years ago
Thank you for your review. We are glad to have been of service to you!
Dyddiad y pryniant: 08/01/2020
0
Rhannwch
DF
Derek Fawcett
4 years ago
What Derek Fawcett said about Luggage Mule:
Very good -picked up and delivered when they said they would, and likewise on return, collected and delivered exactly as promised. Could not be better
Info
Luggage Mule
4 years ago
Thank you for taking the time to leave us a review. We are pleased to have been of service to you!
Dyddiad y pryniant: 29/12/2019
0
Rhannwch
OA
Osman Akbulut
4 years ago
What Osman Akbulut said about Luggage Mule:
Very quick and reliable!
Info
Luggage Mule
4 years ago
Thank you ever so much for your feedback. We are glad to have been of service to you!
Dyddiad y pryniant: 11/01/2020
0
Rhannwch
DM
Duncan Mennie
Aberdeenshire
4 years ago
What Duncan Mennie said about Luggage Mule:
After placing my order In October and a number of emails to confirm delivery etc , I had to prompt luggage mule for my tags in late December, to then be told that there would be an additional charge t
...
Read all
Info
Luggage Mule
4 years ago
Thank you for your review. There were some issues with the original booking which were not picked up by ourselves until nearer the time of the shipment. We have now changed our processes to facilitate this scenario not happening again.
Dyddiad y pryniant: 23/10/2019
0
Rhannwch
AD
Angela Dias
4 years ago
What Angela Dias said about Luggage Mule:
Having used Luggage Mule a few months ago, and had a great experience, I thought I'd use it again, this time to include Christmas presents.
Big mistake!
Despite booking the luggage to arrive several
...
Read all
Info
Luggage Mule
4 years ago
Thank you for your honest review. It is regrettable that your second experience with us was not straight forward and there were these complications. These situations are rare and we feel that the extra busy Christmas period did not help in this case. We would like to reassure you that we always do our best to resolve anything issues that do arise and would welcome your custom again.
Dyddiad y pryniant: 12/12/2019
0
Rhannwch
Cwsmer Dibynadwy
4 years ago
I ordered luggage mule as I just had surgery so could not carry our holiday luggage. We had ordered for our luggage to be delivered to Paris on Dec 21st. When I printed the labels, I discovered the de
...
Read all
Info
Luggage Mule
4 years ago
Thank you for your review. In the majority of cases our services are reliable and prompt. Billions of items are moved within Europe every day and over Christmas this peeks even more. We always endeavour to quote accurate delivery times but on occasion delays can occur which are out of our sphere of control. Whenever an issue does arise we implement new procedures to try and prevent the same thing happening again. We are always improving our services for our customer.
Dyddiad y pryniant: 12/12/2019
0
Rhannwch
Cwsmer Dibynadwy
4 years ago
I would not recommend Luggage Mule.
I have sent 4 suitcases from London to Barcelona and they were collected on the 13th of December and supposed to be delivered on the 19th of December.
Until now (
...
Read all
Info
Luggage Mule
4 years ago
Thank you for your review. We regret that your shipment did not run smoothly this time. There was a discrepancy in the address which needed to be reconfirmed but the couriers processes meant that the luggage was returned to it's origin. These kind of situations are rare and we do our best to make sure if something does arise that it is managed to a satisfactory conclusion.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
