Hi,
Thank you for your feedback. I am very sorry to hear that you had difficulty uploading images when purchasing a product. I have since looked into the issue & can see exactly what you mean. I have now changed the product listing so 2 images can be uploaded, thank you for bringing that to our attention.
I am very sorry to hear that your wand was not good quality. This is not the standard of product we wish to provide & would like to rectify this for you.
We are always here to help if you would like to email us at support@love-up.co.uk with an image of the faulty product, we can look into this.
In regards to delivery times, personalised gifts do take a while as they are hand made to order, personalised to your requirements & painted on some occasions. All delivery times are stated at checkout but please do let us know if anything did arrive later than the specified times.
As a small business, our reviews mean a lot to us & we are always here to sort out any issues that may arise. If you could reconsider your service review, we would greatly appreciate it.
We hope we can rectify the issues you have mentioned, please contact us on the email address provided above.
Thanks - Bradley
