Staff communication can be rude and
If a payment is due at 8 if it doesn't
Go out your back k bang on 8 you will receive loads of calls voicemails and texted by 8.03
Luke
Loans 2 Go
8 years ago
Sorry to hear you are not happy with us calling you so quickly due to a payment problem. Generally, we call as soon as we can regarding a failed payment payment to make sure that everything is fine and process the payment manually instead. We would like to apologise if this caused any problems for you but glad that we were able to resolve the situation with you in a timely manner. Thank you for borrowing with us and please let us know if there is anything else we can do to help.
1
Rhannwch
Cwsmer Dibynadwy
8 years ago
Very helpful and 5 star service... Thanks a lot.
A fantastic experience with a efficient service friendly staff help me in all steps... definitely I will recommend if I in the future I needed I will not hesitate... Thanks for you trust and help.
Luke
Loans 2 Go
8 years ago
Really pleased to hear about your positive experience. Glad we could help you and thank you for borrowing with us.
1
Rhannwch
TC
Trusted Customer
8 years ago
What Trusted Customer said about Loans 2 Go:
excellent service, was dealt with fast and staff were brilliant
Luke
Loans 2 Go
8 years ago
Thank you for borrowing with Loans 2 Go, Nicola.
2
Rhannwch
TC
Trusted Customer
8 years ago
What Trusted Customer said about Loans 2 Go:
Every good thank you
Luke
Loans 2 Go
8 years ago
Wonderful to hear. Thank you for borrowing with Loans 2 Go!
0
Rhannwch
TC
Trusted Customer
8 years ago
What Trusted Customer said about Loans 2 Go:
Excellent
Luke
Loans 2 Go
8 years ago
Thank you, Emmanuel!
0
Rhannwch
TC
Trusted Customer
8 years ago
What Trusted Customer said about Loans 2 Go:
Never rang me to agree the terms of the loan just putting on a 1 and a half years plan which is not what I applied for
Luke
Loans 2 Go
8 years ago
Thank you for your feedback Denis. Our interest rates and loans terms are public which are explained to each customer before they sign their loan agreement. Our online personal loans for example are for 18 months only which is stated in the agreement before signing. Don’t forget if you wish to withdraw from your loan agreement, all customers have a 14 day grace period after signing. Furthermore, if a customer wishes to settle a loan agreement early they are entitled to a statutory rebate which would reduce the total amount repayable significantly. This would mean you do not need to take out the loan full it's full term of 18 months and can repay earlier with the amount repayable significantly reduced. Thank you again for getting in contact with us.
0
Rhannwch
TC
Trusted Customer
8 years ago
What Trusted Customer said about Loans 2 Go:
spot on customer service
Excellent service. Very helpful staff when things went wrong. Had a change of heart after asking for to much money and the staff was very helpful in helping me
Luke
Loans 2 Go
8 years ago
Pleasure to hear about your experience, Alex. Thank you for borrowing with us and feel free to call us should you need any more help or advice.
0
Rhannwch
TC
Trusted Customer
8 years ago
What Trusted Customer said about Loans 2 Go:
quick and easy
Luke
Loans 2 Go
8 years ago
Thanks, Peter!
0
Rhannwch
Cwsmer Dibynadwy
8 years ago
Would defiantly recommend
Very polite customer service and quick at getting loan in bank
Luke
Loans 2 Go
8 years ago
Please do! Thank you for borrowing with Loans 2 Go.
0
Rhannwch
TC
Trusted Customer
8 years ago
What Trusted Customer said about Loans 2 Go:
I'm very happy with loans 2 go's with helped me.
Luke
Loans 2 Go
8 years ago
Thrilled to hear about your positive experience with us. Thank you for borrowing with Loans 2 Go.
Loans 2 Go is the trading name of Loans 2 Go Ltd; established over 20 years, we are an industry leader in the provision of alternative, affordable personal loans. Loans 2 Go continues to develop innovative approaches to lending, customer service and account management.
We provide loans with flexible terms to those seeking to find an alternative to more traditional forms of credit.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Loans 2 Go is the trading name of Loans 2 Go Ltd; established over 20 years, we are an industry leader in the provision of alternative, affordable personal loans. Loans 2 Go continues to develop innovative approaches to lending, customer service and account management.
We provide loans with flexible terms to those seeking to find an alternative to more traditional forms of credit.