Am currently in process of sending shears back to Lawson HIS But disappointed that even though I only used them for 5 minutes won’t get a full refund but hopefully get 70-90% back of purchase price...
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Steve A
Lawson HIS Ltd
14 hours ago
Thank you for your feedback. We always aim to resolve issues fairly and quickly.
As explained, if a product is found to be faulty, we are happy to issue a full refund. Upon receiving your shears back and inspecting them, we confirmed a fault and have processed a full refund. The item has also been returned to Fiskars for review.
We’re sorry for the disappointment you experienced and appreciate your patience while the return was being resolved.
JH
Justin Parker-Hann
13 hours ago
I appreciate Steve’s handling of this matter which cannot be faulted.I did separately message Fiskars 7 days ago about their product and as yet have not received a response
Product reviews
Steve A
Lawson HIS Ltd
14 hours ago
Thank you for your feedback. We always aim to resolve issues fairly and quickly.
As explained, if a product is found to be faulty we are happy to issue a full refund. Upon receiving your shears back and inspecting them, we confirmed a fault and have processed a full refund. The item has also been returned to Fiskars for review.
We’re sorry for the disappointment you experienced and appreciate your patience while the return was being resolved.
I have used them before. as long as you accept a 3/4 day delivery time their supply off goods are excellent.
Quality goods at competitive prices delivered with care and on time what more do you...
This company supplied the pins I needed very quickly and well packaged. The pins in this size are really quite difficult to get hold of and especially at a reasonable price. LAWSON came up trumps...
Easy to order, but had to wait a few weeks for item to be back in stock, but was dispatched and delivered as soon as it was back in stock.
Product is excellent and at a good price
We are a family owned UK company established in 1840 and certified to the ISO9001:2015 international standard of quality. Everything we sell is manufactured for the UK and carries CE approvals where required. Customers are assured of safe & secure shopping.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are a family owned UK company established in 1840 and certified to the ISO9001:2015 international standard of quality. Everything we sell is manufactured for the UK and carries CE approvals where required. Customers are assured of safe & secure shopping.