Harriet was incredibly patient and helpful, we had lots of changes and they were all sorted without any fuss. Ultimately, the clients booked because everything was perfect, just as they wanted it....
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Dyddiad y pryniant: 10/06/2026
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
3 months ago
Ease of booking and brilliant staff
Suzanne
Kuoni
3 months ago
Thank you so much for your review.
As the manager for the team, I wanted to thank you for taking the time to leave us your feedback on your recent holiday experience with Kuoni. Your praise will be shared with the Destination Expert that crafted your Holiday.
We look forward to assisting you with your future travel plans.
Dyddiad y pryniant: 12/06/2026
0
Rhannwch
MB
Mrs Annette Ball
Dilyswyd gan Feefo
3 months ago
What Mrs Annette Ball said about Kuoni:
Was not told important information prior to booking
Suzanne
Kuoni
3 months ago
Thank you so much for your review.
As the manager for the team, I wanted to thank you for taking the time to send us your feedback on your recent booking experience with Kuoni. We are sorry that we fell short of your expectations. The responses we receive from our customers is highly valuable to us.
We will investigate the issues you have raised and we will be in touch to discuss this with you shortly.
Dyddiad y pryniant: 10/06/2026
0
Rhannwch
MT
Mrs Treena Turner
Dilyswyd gan Feefo
FRA
3 months ago
What Mrs Treena Turner said about Kuoni:
Michelle was very helpful in assisting with the booking process
Samuel
Kuoni
3 months ago
Thank you so much for your review.
As the manager for the team, I wanted to thank you for taking the time to leave us your feedback on your recent booking experience with Kuoni. Your praise will be shared with the Travel Expert that crafted your Holiday.
We look forward to assisting you with any additional services you may need prior to your forthcoming Holiday with us.
Dyddiad y pryniant: 08/06/2026
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
3 months ago
The reason I am not giving 5 stars is because, the detailed holiday itinerary/ confirmation that are sent are not consistent in showing agreed/finalised details. The room types that appear vary from...
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Cheryl
Kuoni
3 months ago
Thank you for your feedback on your recent booking. We understand your points regarding the confirmations as this isn't ideal and not consistent with our paperwork. I believe your travel expert is working on this for you and will resend it to you at the standard reflective of Kuoni and we will keep working with you until this until you have the confirmation that is a good standard. Thank you for booking your holiday with Kuoni and please let us know how we can continue to help.
Dyddiad y pryniant: 04/06/2026
0
Rhannwch
MS
Mrs Pauline Stubbs
Dilyswyd gan Feefo
GBR
3 months ago
What Mrs Pauline Stubbs said about Kuoni:
Great staff, warm and welcoming. Nothing is too much trouble - to ensure you get the holiday you want.
Alex
Kuoni
3 months ago
Pauline, thank you for your kind words . Its always a pleasure to help you plan your next adventure , I am excited to hear all about this next one !
Many thanks
Alex Killeen
Store Manager
Dyddiad y pryniant: 11/06/2026
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
3 months ago
Kelly at Kuoni listened and made suggestions re our trip (safari) . Very knowledgeable and has put together a great experience for us . Lovely lady to speak to and feel safe in her hands as we are in...
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Suzanne
Kuoni
3 months ago
Thank you so much for your review.
As the manager for the team, I wanted to thank you for taking the time to leave us your feedback on your recent holiday experience with Kuoni. Your praise will be shared with the Destination Expert that crafted your Holiday.
We look forward to assisting you with your future travel plans.
Dyddiad y pryniant: 30/05/2026
0
Rhannwch
MT
Mr Paul Thompson
Dilyswyd gan Feefo
GBR
3 months ago
What Mr Paul Thompson said about Kuoni:
Friendly and knowledgable staff. Gave us a few really good options. Difficult to choose
Melissa
Kuoni
3 months ago
Hi Paul and Debra,
Thank you for booking with us again and sending in your lovely comments. Malaysia is going to be fantastic, please let us know if there is anything you need at any stage.
Kind regards
Melissa
Dyddiad y pryniant: 04/06/2026
0
Rhannwch
MS
Mr Lalit Shah
Dilyswyd gan Feefo
GBR
3 months ago
What Mr Lalit Shah said about Kuoni:
Michelle dealt with the process along with Lucy , both of them are very good
Lucy
Kuoni
3 months ago
Dear Client
Thank you for your 5* review and kind comments about the service you received in store. I will be sure to pass your comments onto Michelle. We're glad that we could help you once again.
Best wishes
Lucy Hughes
Store Manager
Dyddiad y pryniant: 09/06/2026
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
3 months ago
All the staff I spoke to were helpful and informative ! Helped us to clarify what we wanted for our holiday .
Thank you .
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
