The delivery was unbelievably fast and extremely well packaged.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
people at end of the phone helpful with advice. however, I was very disappointed that…
people at end of the phone helpful with advice. however, I was very disappointed that despite the website saying 1-2 days delivery it took a week for this item to arrive.
Keep It Personal
Keep It Personal
13 years ago
We guarantee a despatch time of 1-2 days when ordering by standard delivery as 1st class post is not a guaranteed service so it could take as long as 1-3 days to arrive 1st class after the bracelet is made up.
I do recall our conversation on the phone and I advised choosing 48 hour delivery ie courier to guarantee delivery, which I guess is why you picked up the noahs arc from our offices separately to avoid any postal delays. I couldn't promise you delivery by the weekend with standard post - with courier next day delivery I could have given you an actual date.
The bracelet should fit the baby if the correct age is chosen on the website, the bracelet is a snug fit to prevent it falling off, and we do offer one free resize in the event it does not fit (99%+ fit first time).
Many thanks
Andy Smith
Keep It Personal LTD
Director
Cwsmer Dibynadwy
13 years ago
Many thanks for this reply. Yes we did have this conversation. However, the bracelet took 6 working days to arrive not 1-3. Given the size of the item, and the cost of couriers/post office special delivery service - £9.95 didn't seem like a reasonable cost that I was willing to pay, and given our conversation I didn't deem it necessary.
The bracelet is for a 5mth child but does not fit. Good to hear about your resize offer - how do I go about actioning this?
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
Good service
Good service
Keep It Personal
Keep It Personal
13 years ago
Many thanks for your response, we will happily send another box if it's creased/damaged, the first complaint of this nature for us. The boxes are handmade from the best box manufacturer in Britain.
Many thanks
Andy Smith
Keep It Personal LTD
Director
Cwsmer Dibynadwy
13 years ago
I would love you to send me another box please!!
Keep It Personal
Keep It Personal
13 years ago
No Problem, will do it as my very first job tomorrow morning!
Many thanks
Andy Smith
Keep It Personal LTD
Director
Cwsmer Dibynadwy
13 years ago
Good service if my new box arrives ok !!
Cwsmer Dibynadwy
13 years ago
Great new proper box now!!! Presentation box instead of cardboard box.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
Arrived in two days. Great service.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
very helpful, great website with good info!
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
Brilliant service, very speedy delivery especially for a personalised item
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