Advertised as reduced from £80 to £30 the sweater was attractive. Received in good time.
When unpacked, I found a ‘genuine’ , not reduced price label giving the value as £20.
What would cross your...
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Customer Services
JOY
6 years ago
Hello,
Thank you for leaving us the review- as we said via email, we are really sorry about this mistake. We must have accidentally forgotten to update the price again on the website even though we did on the product itself. If this happens to anyone we will immediately refund the difference. Again, we are sorry that this has happened. The eCommerce team has since updated the price online. We aim to be fair and just company but sometimes accidents happen but we will always take responsibility and correct them.
JOY x
Dyddiad y pryniant: 04/01/2020
0
Rhannwch
PD
Peter Dixon
6 years ago
What Peter Dixon said about JOY:
Arrived really quickly
Customer Services
JOY
6 years ago
Hello,Thanks for the fab review! I hope you had a great weekend :)
JOY x
The coat I ordered was of excellent quality but the colour and length were not suitable for me.
I returned it and received my money back the next day. I was very impressed.
Customer Services
JOY
6 years ago
Thank you for the great review! I hope you're having a good day!JOY x
Dyddiad y pryniant: 01/01/2020
0
Rhannwch
Cwsmer Dibynadwy
6 years ago
Perfect
Product reviews
Dyddiad y pryniant: 01/01/2020
0
Rhannwch
Cwsmer Dibynadwy
6 years ago
Prompt and efficient service. Very pleased.
Customer Services
JOY
6 years ago
Thank you for the great review!I hope you have a good day and a fab weekend :)
JOY x
My first experience with Joy was a mixed one. I ordered some sale items which were delivered promptly and that I am very happy with. Good quality, value and accurate sizing. However, upon checking my...
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Customer Services
JOY
6 years ago
Hi,Thank you for your feedback.
We have now since got a voicemail system for future issues.
I am glad this issue was dealt with so promptly. Over the Christmas/NYE period we have had some time off explaining the lack of response- I am so sorry about this!
I hope you're having a lovely 2020 so far :)
JOY x
JOY offers unique women's and men's clothing and accessories that you won't find on the high street, plus an eclectic mix of fun and quirky gifts.
Discover handpicked, individual brands including London label, Louche - available exclusively at JOY.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
JOY offers unique women's and men's clothing and accessories that you won't find on the high street, plus an eclectic mix of fun and quirky gifts.
Discover handpicked, individual brands including London label, Louche - available exclusively at JOY.
