Hi John,
Thank you for your review.
We’re really sorry to hear that your nucleated pearls did not meet your expectations. We understand how disappointing this must be, especially as this piece has not reflected the quality you were hoping for.
Your feedback is very important to us, and we will certainly pass your comments on to our team. We’re sorry that you’ve decided to return the item, and please be assured this will be processed in line with our returns policy.
If there’s anything further we can assist you with, please don’t hesitate to contact us on 0800 6444 655.
Kind regards,
Jewellery Maker
I had some items missing from one of my parcels. It took a while to sort, and a number of exchanges, but the customer service team at JM were really helpful and provided great follow-up support...
Read more
Product reviews
Dyddiad y pryniant: 12/06/2026
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
2 months ago
Good
Dyddiad y pryniant: 11/06/2026
0
Rhannwch
KW
kim winder
Dilyswyd gan Feefo
2 months ago
What kim winder said about JewelleryMaker:
OK
Product reviews
Dyddiad y pryniant: 12/06/2026
0
Rhannwch
KW
kim winder
Dilyswyd gan Feefo
2 months ago
What kim winder said about JewelleryMaker:
Last few parcels seem like postage is slowing again sadly.
Product reviews
Klaudia - Help Team
JewelleryMaker
2 months ago
Hi Kim,
Thank you for your review.
We're sorry to hear that the Clasp with Multi Connectors Set didn't meet your expectations. We appreciate your feedback regarding the three-way connector design and understand that you would have preferred a single connector instead. Your comments are valuable to us, and we'll be sure to pass them on to our product team for consideration in future designs.
We're sorry that the item wasn't suitable for you, but we're pleased you were able to return it. If there's anything else we can assist you with, please don't hesitate to contact us on 0800 6444 655.
Kind regards,
JewelleryMaker
Your dedicated jewellery making TV show, with daily demonstrations from industry experts and all your jewellery making supplies and tools. Watch on Freeview 72, Sky 674 and YouTube and shop supplies on the website
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Your dedicated jewellery making TV show, with daily demonstrations from industry experts and all your jewellery making supplies and tools. Watch on Freeview 72, Sky 674 and YouTube and shop supplies on the website