I thought I would have been offered an incentive, refund or discount of some sort following my complaint. You are guaranteed to receive what you've ordered if Buying directly from the TV. I had...
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Product reviews
Klaudia - Help Team
JewelleryMaker
2 months ago
Hi,
Thank you for your review.
We’re sorry to hear that the Crackle Quartz beads were smaller than you expected and didn’t match the size described on the website. We understand how disappointing this must have been.
We’re pleased to hear that you were happy with the quality of the beads and decided to keep them. However, we appreciate you bringing the sizing issue to our attention.
We’re sorry this experience has made you hesitant to shop on our website. If you ever have any questions about a product before purchasing, our team will be happy to help. Please don’t hesitate to contact us on 0800 6444 655.
Kind regards,
JewelleryMaker
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Your dedicated jewellery making TV show, with daily demonstrations from industry experts and all your jewellery making supplies and tools. Watch on Freeview 72, Sky 674 and YouTube and shop supplies on the website
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Your dedicated jewellery making TV show, with daily demonstrations from industry experts and all your jewellery making supplies and tools. Watch on Freeview 72, Sky 674 and YouTube and shop supplies on the website