I feel the service is as above, but unfortunately a couple of the strands of gems I have received have been broken so cannot use all on strand. Due to my health unable to go to PO so cannot return...
Read more
Dyddiad y pryniant: 07/07/2013
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
you always have a good selection of gems
Product reviews
Dyddiad y pryniant: 04/07/2013
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
Amazing choice,quality,and service.Whole team are helpful and inspiring.
The quality control should be better organised. None of the jump rings colour matched the previous order meaning I could not finish a commission. Very disappointing from any company that wants to...
Read more
Jewellery Maker
JewelleryMaker
13 years ago
We are sorry to hear that you were not happy with your purchase. We have passed you comments on to our quality control team for them to view.
All our items are covered by a 30 day money back guarantee, so that if you receive an item which you are not happy with, then please feel free to return this back to us for a refund.
Kyle - Help Team
www.Gemporia.com
Service has been good most of the time but more improvement is needed. handling returns need to be quicker, also quality control needs much improvement.
Product reviews
Jewellery Maker
JewelleryMaker
13 years ago
Thank you for your feedback.
We appreciated your comments and are always looking in to ways to continually improve the customer service that we offer.
Our returns can take up to 30 days to process, but we do usually process them in a much quicker time frame than this.
We have passed your comments regarding the item on to our quality control team for them to view.
We can see that you took advantage of our 30 day money back guarantee with this particular product.
Kyle - Help Team
www.Gemporia.com
Dyddiad y pryniant: 04/07/2013
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
always polite and helpful. excellent when ordering.
Any queries have been dealt with quickly. Ordered three items at different times that were out of stock, was notified via email and apology letter in rest of order when delivered - nothing to cry...
Your dedicated jewellery making TV show, with daily demonstrations from industry experts and all your jewellery making supplies and tools. Watch on Freeview 72, Sky 674 and YouTube and shop supplies on the website
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Your dedicated jewellery making TV show, with daily demonstrations from industry experts and all your jewellery making supplies and tools. Watch on Freeview 72, Sky 674 and YouTube and shop supplies on the website