Hi,
Thank you for your review.
We’re really sorry to hear that so many of the silver bolt clasps were faulty and understand how disappointing this must have been. We’re glad this was resolved with a full refund, including the return postage, and we’ll certainly pass your feedback on to the relevant team for review.
If there’s ever anything else we can assist you with, please don’t hesitate to contact us on 0800 6444 655.
Kind regards,
JewelleryMaker
I’m planning to take it apart side my JM silver memory wire and spacer beads plus other shaped rose quartz to make a memory wire bracelet for a friend’s birthday present. Can’t wait to get started on...
always very good i had changed my bank cards so we had to sort it out as always they were very helpful
Product reviews
Klaudia - Help Team
JewelleryMaker
21 days ago
Hi Pat,
Thank you for your review.
We’re sorry to hear that the gemstone strand bundle was much smaller than you expected. Please remember that you’re welcome to return the item within 30 days for a full refund if it’s not quite right for you.
We're sorry for any disappointment caused, and if there’s anything else we can do to assist you, please don’t hesitate to contact us on 0800 6444 655.
Kind regards,
Jewellery Maker
In general, it’s perfectl, specifically if you’re purchased is not complete, have to report straight away, it’s happened to me not long ago but resolved it quickly ( honesty is the best policy)...
Your dedicated jewellery making TV show, with daily demonstrations from industry experts and all your jewellery making supplies and tools. Watch on Freeview 72, Sky 674 and YouTube and shop supplies on the website
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Your dedicated jewellery making TV show, with daily demonstrations from industry experts and all your jewellery making supplies and tools. Watch on Freeview 72, Sky 674 and YouTube and shop supplies on the website