Service is ok. But wouldn’t refund my money when Covid hit. Wouldn’t respond to emails. Only going with you because you cover Covid which is mandatory for my next trip. Won’t be using you again when...
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David Mayo
InsureandGo Aus
4 years ago
Hi Linda,
I am sorry to hear about your experience. We offered our customers the option to request a credit or a partial refund on their policies, if their trip was impacted by Covid-19. You can submit a complaint to our team by emailing complaints@insureandgo.com.au and our team will look into your case in detail.
Regards,
The InsureandGo Team
Product reviews
David Mayo
InsureandGo Aus
4 years ago
N/A
Dyddiad y pryniant: 08/04/2022
0
Rhannwch
GH
Graham Haswell
Dilyswyd gan Feefo
Unit 3-58 picnic point esplanade Maroochydore qld
4 years ago
What Graham Haswell said about InsureandGo Aus:
I was eligible for seniors travel insurance but didn’t find that until I paid the full wack . We had a coupon too and that didn’t activate either 😂😂😂
A bit deceptive, I thought I was buying an innovative product that was cheaper but it ended up being the same and quite expensive.
David Mayo
InsureandGo Aus
4 years ago
Hi Guy,
I am sorry to hear about your experience. If you are not happy with the product, there is a 14 days cooling of period to cancel the policy and receive a refund. You can also submit a formal complaint by emailing complaints@insureandgo.com.au.
Regards,
The InsureandGo Team
Fast and efficient quote without the usual distracting nonsence. The quote was easy to get and it clearly spelt out what was covered. The online interface is excellent
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