Know their products well and avoid transfer clients from pillar to post
The iWYZE Team
Old Mutual iWYZE
6 years ago
Hi, thank you for taking the time to provide us with feedback. This isn’t the great customer experience we always strive for. Apologies for the inconvenience this might have caused you. We will address this matter with the relevant team, thanks for bringing this to our attention once again.
Product reviews
Dyddiad y pryniant: 26/03/2019
0
Rhannwch
TC
Trusted Customer
Pretoria
6 years ago
What Trusted Customer said about Old Mutual iWYZE:
I was offered an unsatisfactory service and directionless one.
The iWYZE Team
Old Mutual iWYZE
6 years ago
Hi Mr Mokoena, oh no, this isn’t the great customer experience we always strive for. Apologies for the inconvenience this might have caused you. Let’s make things right, please send me your details so I can have this looked into.
Product reviews
The iWYZE Team
Old Mutual iWYZE
6 years ago
Hi Mr Mokoena, oh no, this isn’t the great customer experience we always strive for. Apologies for the inconvenience this might have caused you. Let’s make things right, please send me your details so I can have this looked into.
Dyddiad y pryniant: 30/11/2018
0
Rhannwch
TC
Trusted Customer
6 years ago
What Trusted Customer said about Old Mutual iWYZE:
Firstly send people their policy documents as discussed on the initial phone call. Secondly have a better customer service contact centre where we don't have to wait 15/20 mins to speak to a...
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The iWYZE Team
Old Mutual iWYZE
6 years ago
Hi Mr Khan, oh no, this isn’t the great customer experience we always strive for. Apologies for the inconvenience this might have caused you. Let’s make things right, please send me your details so I can have this looked into.
Product reviews
Dyddiad y pryniant: 15/03/2019
0
Rhannwch
TC
Trusted Customer
6 years ago
What Trusted Customer said about Old Mutual iWYZE:
The service was good
Dyddiad y pryniant: 26/02/2019
0
Rhannwch
TC
Trusted Customer
6 years ago
What Trusted Customer said about Old Mutual iWYZE:
The amount that I pay for insurance should decrease as the years goes by, because of driving experience but instead mine it increases, based on how many times did you claim.
Product reviews
Dyddiad y pryniant: 15/04/2016
0
Rhannwch
Cwsmer Dibynadwy
6 years ago
Excellent consultant was friendly, clear and concise when explaining the package of insurance. Yes i will buy in future other insurance packages
The iWYZE Team
Old Mutual iWYZE
6 years ago
Hi, thank you for the ✰✰✰✰ rating and taking your time to provide us with feedback:)
Dyddiad y pryniant: 03/12/2019
0
Rhannwch
Cwsmer Dibynadwy
6 years ago
Horrible, I was transferred from one call center to another and ended up not receiving assistance. My debit order date is still not changed.
The iWYZE Team
Old Mutual iWYZE
6 years ago
Hi,We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.We have escalated the matter to the relevant department for urgent assistance and the outcome will be communicated to you soon.RegardsThe iWYZE Team
Product reviews
Dyddiad y pryniant: 16/04/2019
0
Rhannwch
Cwsmer Dibynadwy
6 years ago
Fast and quick
The iWYZE Team
Old Mutual iWYZE
6 years ago
Hi,
Thank you for the ✰✰✰✰✰ rating and taking your time to complete the survey. Have a great week ahead!
Product reviews
Dyddiad y pryniant: 27/02/2019
0
Rhannwch
TC
Trusted Customer
6 years ago
What Trusted Customer said about Old Mutual iWYZE:
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
