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Howden Insurance Adolygiadau

https://www.howdengroup.com/uk-en

EXCEPTIONAL

Howden is a group of insurance experts, with the experience to deliver for our clients and the motivation to help them thrive.

Service

4.8

/5

5

4

3

2

1

549

67

9

7

13

645

ratings over the past year

Arddangos pob 3,894 adolygiad

ML

Mr Lawrence

Dilyswyd Howden Insurance

Chacombe, Oxon.

9 years ago

What Mr Lawrence said about Howden Insurance:

Stressful

Service needs to be co-ordinated and speeded up. It took 5 months to repair the damage. Also, we had to deal with too many different individuals and compamies.

David Foster

Howden Insurance

9 years ago

Thank you for the feedback. I'm glad that we had the chance to discuss this on the phone earlier today. Whilst this was not an entirely straightforward claim, we have not done enough to guide you through the process, and for this I sincerely apologize. Claims can be stressful experiences, and it is up to our team to keep in regular contact with you, and manage the various parties (insurers, loss adjusters, contractors) concerned. On this occasion, we have not lived up to the high standards we set ourselves. I hope that should you have cause to use our claims service again, that the experience will be better. David Foster MD Private Clients

0

Cwsmer Dibynadwy

Dilyswyd Howden Insurance

9 years ago

Lark Insurance passed on the claim to Aviva straight away, an adjuster contacted me on the same day and authorised for the work to go ahead after a quick verification with the carpenter. The claim...

Laura Davies

Howden Insurance

9 years ago

Thank you very much for your feedback, which will be passed onto your claims handler.

Kind Regards

Laura Davies

Claims Department

1

CL

Christine Lightbody

Dilyswyd Howden Insurance

9 years ago

What Christine Lightbody said about Howden Insurance:

I was very pleased with the speed of replying emails and how I was kept in the picture

Natalie Lodge

Howden Insurance

9 years ago

Dear Mrs Lightbody,

Thank you very much for taking the time to provide feedback on the service you have received from Lark to date, in particular my colleague Francesca Shinn.

Many Thanks

Natalie Lodge

Manager, Private Client New Business

1

Cwsmer Dibynadwy

Dilyswyd Howden Insurance

9 years ago

Ok so far

Seems good but still waiting to hear back

David Foster

Howden Insurance

9 years ago

Thanks for taking the time to provide some feedback. Yours is actually the first piece of feedback we have received on our new FEEFO system, so special thanks to you! I believe my colleague Natalie has now e-mailed regarding the outstanding matters. Thank you for entrusting your insurances with Lark. Kind regards David Foster, Private Clients MD.

1

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