How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Hotels.com UK Adolygiadau

https://uk.hotels.com/?brandcid=HCOM-UK.FEEFO.HEADER

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Service

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ratings over the past year

Arddangos pob 235,339 adolygiad

Cwsmer Dibynadwy

Dilyswyd gan Feefo

13 years ago

I am really please with Janice from you welcome rewards team. She handled my query promptly…

I am really please with Janice from you welcome rewards team. She handled my query promptly and very efficiently.

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Cwsmer Dibynadwy

Dilyswyd gan Feefo

13 years ago

Efficient service

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

13 years ago

Easy, clear, a quick

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

13 years ago

Very helpful operators and top marks for not having a 08 number!

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

13 years ago

Excellent all round. Fast & convenient . Excellent customer service, could not ask for more!

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Cwsmer Dibynadwy

Dilyswyd gan Feefo

13 years ago

Excellent service, quick and efficient

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Cwsmer Dibynadwy

Dilyswyd gan Feefo

13 years ago

Easy way to access and book a hotel.

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

13 years ago

Great help! Thank you for being so friendly

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

13 years ago

the website is excellent for finding hotels, although would be great to be able to…

the website is excellent for finding hotels, although would be great to be able to search for a hotel near a user defined landmark e.g. conference hotel. telephone customer service was poor though,...