Honey Brothers Adolygiadau

Thanks for taking the time to rate us!

Hey Brodie, I can see you must have contacted us, as we have the correct goods coming your way Monday. I'm really sorry for the poor experience you've received. We generally get quite positive feedback, but we're certainly not perfect, and unfortunately, sometimes we get things wrong - which this sounds like it has - so your review is valid! Our typical timeline "when something goes wrong" is 48 hours - but unfortunately, we can only react if we know, so, I'd always recommend contacting us directly, as soon as possible, so we can right any wrong in good time - our phonelines are open 08:00 - 17:00 Monday - Friday, excluding bank Holidays, and 08:30 - 12:30 Saturdays, 01483 561362 or you can contact us on sales@honeybros.com. I'm not sure if perhaps the easter bank holiday caused a delay in resolution, but ultimately, it looks like we let you down here - so I'm going to send you a discount voucher to hopefully take out the sting - but if you'd like to share any further details you can reply to me direct. Apologies again for the poor experience, and the delay. Warm Regards, Tom

Hey Ben, Usually we're pretty rapid, but it does look like there was a holdup whilst we transferred stock internally! It may have then been impacted by the Easter holidays! Thanks for the feedback - it'll be shared with the team so we can look to improve going forward.

Thank you so much for your feedback!

Thank you for your kind feedback!

Thanks Jeff, the feedback means a lot! '55 - a great year!

Thank you for your feedback! We aim to please :)

Thank you!!

Hi, thanks for your feedback—we understand how frustrating that experience can be. Just to clarify, our website shows stock held in our warehouse rather than what’s physically available in-store. In-store stock levels can change very quickly throughout the day, so we don’t display them online to avoid inaccuracies and disappointment. If you’re planning to visit, you’re always welcome to give us a quick call a few hours in advance—we can often arrange for items to be brought into the store for you. We move stock from the warehouse to the shop twice a day (around 10:30am and 3:30pm). While we’ll always try to help on the spot, this isn’t always possible immediately due to operational limitations. We do our best to stock the shop based on demand, but it’s not always possible to have every item available at all times. As an alternative, you can place a click-and-collect order online, and we’ll let you know as soon as it’s ready to pick up.

Thank you for your feedback!!