Thanks for taking the time to leave us some feedback. We hope you enjoy your new table when it arrives, please let us know if we can help any further.
Abi
Home Leisure Direct
Home Leisure Direct
11 years ago
Thank you for leaving us some feedback, it's great to hear that you were pleased with the service you received. We hope you enjoy your new arcade machine!
Abi
Thanks you for leaving a Cornilleau table tennis table review, we're happy to hear that you were pleased with the service and the quality of product. We hope you have some good weather to enjoy playing on it over the summer!
Abi
Phone call to arrange delivery, delivered when promised. Very good service
Home Leisure Direct
Home Leisure Direct
11 years ago
Thanks for leaving a Butterfly table tennis table review. We're happy to hear that you were pleased with our service and delivery and are happy with your new table. We hope you enjoy it over the summer!
Abi
Ordered and paid for duo set. Only received single bat. Mistake by company. Not rectified when error pointed out.
Home Leisure Direct
Home Leisure Direct
11 years ago
Thanks for leaving some feedback, I'm sorry to hear that you weren't happy with the product, but from what I can see on your order, you only ordered one bat. There is a different listing on our website that provides two bats and a set of three balls, but this is not the item you added to your basket and checked out with.
If you are unhappy with your purchase or have ordered the wrong item, you can return it and we can order the correct item for you. Please get in touch if you would like us to do this or if you need any further assistance with your order or our website. Many thanks.
Abi
Cwsmer Dibynadwy
11 years ago
And that's the odd thing. I clicked to buy the duo set. At checkout I had the duo set in my basket. But when the item arrived it was just a single bat. Thankfully they only charged for the single bat. I would like to have returned the bat but the onus should be on HLD to provide a postage-paid returns envelope.
Home Leisure Direct
Home Leisure Direct
11 years ago
We're sorry about the misunderstanding, but your e-mail confirmation stated that one Cornilleau Tacteo 50 Fibre Table Tennis Bat was ordered and as such that is the item that was provided.
I'm sure this is something our after-sales team will be able to resolve satisfactorily for you. If you give them a call on 01454 413636 then they will be able to assist.
Abi
Very pleased with the table, the coloured baise is as shown. Delivery men very helpful polite and cleaan - took all their rubbish away.
Home Leisure Direct
Home Leisure Direct
11 years ago
Thanks for leaving a pool table review, it's great to hear that you were so pleased with the delivery and installation service and that you are happy with the table and the cloth colour. Please let us know if you need anything else and we hope you enjoy your new pool table!
Abi
Thank you for leaving a football table review - it's great to hear your team are enjoying it! How nice of them to leave you thank you notes.
Also great to hear that you were pleased with the service, the sales team have been passed on the feedback. We hope you enjoy the table when you get a chance to try it out!
Abi
Very good communication regarding delivery time. Made it easier to organise my diary. Thanks
Home Leisure Direct
Home Leisure Direct
11 years ago
Thank you for leaving a table tennis table review, it's great to hear that you were so pleased with the service. It's good to hear that you are happy with the quality of table - you never know what will happen with the British weather system! We hope you continue to enjoy your new table tennis table.
Abi
Package was damaged when arrived. The unit seemed like a second. Items seem to have been repackaged. Lots of scratches on the body of the unit. Was close to stopping construction but built the item...
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Home Leisure Direct
Home Leisure Direct
11 years ago
Thanks for leaving some feedback. I'm sorry to hear that the package arrived damaged. This should not happen and we take these issues very seriously. Please e-mail your photos in to our team on customerservice@homeleisuredirect.com who will look into what can be done to amend this issue.
Please accept our apologies and we will be in touch with you soon.
Abi
Order taken by a polite and helpful man. Very pleased with the service.
Home Leisure Direct
Home Leisure Direct
11 years ago
Thanks for leaving some feedback for your pool table trolley. It's great to hear that you were happy with the service and pleased with your new trolley. Sorry you struggled with the assembly, we'll advise that it's a two person job in the future. Thanks again!
Abi
Home Leisure Direct specialise in supplying luxury games room products, such as pool tables, jukeboxes and table tennis tables. Our expert team provide award winning customer service. Visit our showrooms to view a huge range of products in person.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Home Leisure Direct specialise in supplying luxury games room products, such as pool tables, jukeboxes and table tennis tables. Our expert team provide award winning customer service. Visit our showrooms to view a huge range of products in person.