Really friendly and knowledgable sales staff. Speedy delivery and well packaged!
Home Leisure Direct
Home Leisure Direct
10 years ago
Thanks for taking the time to leave a review. It's great to hear that you were happy with the service and quality of product. We hope you continue to enjoy your new Aramith pool balls and please get in touch in you need anything further.
Abi
Thanks for taking the time to leave a pool table review for your new Supreme Winner. It's great to hear that our sales team were helpful and that you are pleased with the quality of the product. We hope you continue to enjoy playing on it!
Abi
Quick efficient service kept us well informed. Thanks.
Home Leisure Direct
Home Leisure Direct
10 years ago
Thank you for leaving a table tennis table review for your new Dunlop EVO 500. It's great to hear that you were pleased with the service you received and are happy with the quality of product. Please let us know if there's anything you need and enjoy playing some ping pong!
Abi
Thanks for leaving us some feedback. It's great to hear you were pleased with the service and the quality of product. The manufacturers who make our pool tables don't currently make chairs to match their tables unfortunately, but we are looking to source some in the future. We hope you enjoy your new pool table and please let us know if we can help further.
Abi
Thanks for taking the time to leave a table tennis table review. It's great to hear that you were pleased with the service you received and the quality of product. Enjoy!
Abi
I received excellent service from HLD. Ordering on their website was straight forward and easy and I had a phone call from the suppliers to arrange delivery within a short space of time. Delivery was...
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Home Leisure Direct
Home Leisure Direct
10 years ago
Thanks for leaving a table tennis table review for your new Butterfly Fitness table. It's great to hear that you were pleased with the service and like your new table tennis table. Please let us know if we can help any further, otherwise enjoy playing!
Abi
The ordering was quick and easy, however I was told that it would take about 5 weeks to deliver and I would be contacted prior to delivery. This did not happen and it arrived on the door step without...
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Home Leisure Direct
Home Leisure Direct
10 years ago
Thank you for leaving some feedback for us. It's great to hear that you are so pleased with your new pool table and are even thinking about a jukebox!
I'm sorry to hear that you had a problem with the delivery, we contact all of our customers ahead of delivery to make sure these bulky items are delivered at a convenient time, so this issue is very unusual. Thank you for informing us of this and I will pass this onto our delivery team to make sure it doesn't happen again.
We hope you enjoy your new pool table and please let us know if you need anything further.
Abi
It's clear that the majority of people have a great experience with HLD. I'm just one of the unlucky ones. My accessories arrived extremely late (and I mean weeks instead of days) despite my calling...
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Home Leisure Direct
Home Leisure Direct
10 years ago
Thanks for taking the time to leave some feedback for us. I'm sorry to hear about the problem with accessories. We made the order with the manufacturer to ship them directly to you, but they didn't inform us that the item wasn't in stock until it was chased. Apologies once more for this, and rest assured your feedback has been taken into account and also passed on to the manufacturer.
Please let us know if we can help further.
Abi
I really wish I could be more complimentary, but for a company that supposedly prides itself on customer service, I'm amazed at the lack of communication. If dealing with HLD has taught me anything...
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Home Leisure Direct
Home Leisure Direct
10 years ago
Thanks for leaving some feedback for us. I'm sorry to hear that you weren't happy with the service you received. I'm glad to hear you are happy with the product in the end and that you enjoyed your visit to our showroom.
We have these tables on display in the showroom so you can try them out for yourself to make sure you are happy before you buy, but we have passed your feedback onto the manufacturer regarding design of the table. We're glad to hear you found a solution that you are happy with - lots of our customers fit foam in the pockets of their pool tables to deaden the noise, this is not something the manufacturer have done in the past as the extra cost involved would be passed on to the customer.
You initially ordered a different model of table and requested to change your order, which we wouldn't usually do, but to honour our customer service policy we did this to ensure you get the best table for your needs. The estimated delivery on this type of pool table is 4-6 weeks, so when the order change is factored in, the table was within the estimated time frame.
I'm sorry to hear about the problem with accessories. We made the order with the manufacturer to ship them directly to you, but they didn't inform us that the item wasn't in stock until it was chased. Apologies once more for this, and rest assured your feedback has been taken into account and also passed on to the manufacturer.
We hope that you continue to enjoy your pool table and please get in touch if you require any further assistance.
Abi
Thanks for leaving us some feedback. It's great to hear that you found the ordering process easy. The nature of this table is that the two sides simply push together, joined by the net, making it easy to install and take apart. As long as you have it on a flat surface, ideally on top of a pool table, it should work as designed. If you need any more assistance, please get in touch and our team will be happy to help.
Abi
Home Leisure Direct specialise in supplying luxury games room products, such as pool tables, jukeboxes and table tennis tables. Our expert team provide award winning customer service. Visit our showrooms to view a huge range of products in person.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Home Leisure Direct specialise in supplying luxury games room products, such as pool tables, jukeboxes and table tennis tables. Our expert team provide award winning customer service. Visit our showrooms to view a huge range of products in person.