I am still waiting for a manager to call me regarding the mark on the cloth on the pool table delivered it's now a week?
First I am told it's a wear mark but when I called yesterday as no one had...
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Ben Collard
Home Leisure Direct
9 years ago
Hi,
It was good to talk to you earlier. Thank you for your feedback. The table was installed and levelled by our installation team. They also showed you how to dissemble the table and brush it. At the time of installation no issues were reported (by either you or our installation team). The mark described on the cloth is that of a play mark (cue stab mark) and is perfectly normal. It wont effect the table nor the play. If you decide to re-cloth your table in the future I am happy to offer a discounted rate for you.
Ben
Product reviews
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Dyddiad y pryniant: 22/01/2017
1
Rhannwch
TC
Trusted Customer
9 years ago
What Trusted Customer said about Home Leisure Direct:
Very good communications and punctual. Reece gets a thumbs up. The Family love the table
Ben Collard
Home Leisure Direct
9 years ago
Hi,
Thanks for taking the time to leave some feedback. I will pass your comments onto Reece (he will be pleased!). Have fun playing on your new pool table!
Thanks,
Ben
Product reviews
Ben Collard
Home Leisure Direct
9 years ago
Hi,
Thanks for taking the time to leave some feedback.
I will pass your comments onto Reece (he will be pleased!).
Have fun playing on your new pool table!
Thanks,
Ben
Dyddiad y pryniant: 01/02/2017
0
Rhannwch
TC
Trusted Customer
9 years ago
What Trusted Customer said about Home Leisure Direct:
Since having the table reclothed the middle pockets are constantly rejecting balls (bounce outs) and it is almost impossible to roll a ball down the cushion and pot it the pockets just will not take...
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Ben Collard
Home Leisure Direct
9 years ago
Hi,
Thanks for your feedback. I'm sorry to hear you have had an issue with your table. I have tried to call you to discuss this with you personally, but have been unable to reach you.
Having discussed this with my specialist fitter who attended to your job, he advised me that the grade of table that you wanted recovered was "pre-owned". Subsequently, the issues that you describe suggest that the cushions (rubbers) may need replacing (as a cloth wouldn't effect the bounce of the cushion, nor pockets on the table).
Please let me know if you would like us to take a look at your table for you, and help advise on the cushion / pocket issue.
Home Leisure Direct specialise in supplying luxury games room products, such as pool tables, jukeboxes and table tennis tables. Our expert team provide award winning customer service. Visit our showrooms to view a huge range of products in person.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Home Leisure Direct specialise in supplying luxury games room products, such as pool tables, jukeboxes and table tennis tables. Our expert team provide award winning customer service. Visit our showrooms to view a huge range of products in person.