Many thanks for purchasing business insurance from us, and also taking the time to leave your feedback. By taking into account individual feedback, we are able to continuously improve upon our service.
We have reviewed your call with the agent, and I’m disappointed that you felt that the agent was below the standard expected. Ensuring that the cover purchased is fully adequate for specific needs is critical to our regulator and also to us as an insurer. This can take time, and on this occasion it would seem, longer than expected.
As part of our ongoing training and coaching programme, I will ensure that your feedback is taken into account. Should you have further need to speak with our contact centre, I hope that we will provide a service in line with expectations.
Kate Markham
Head of Direct UK
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
Very easy process and simply pricing and easy to build a good level of cover…
Very easy process and simply pricing and easy to build a good level of cover for my business.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
Very straight forward and easy to use. I have my contents insurance with Hiscox and…
Very straight forward and easy to use. I have my contents insurance with Hiscox and think the service is first rate so added my business as well.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
Service just as one would expect from such a well respected company. Keep up the…
Service just as one would expect from such a well respected company. Keep up the good work!
Particularly due to the fact that the policy covered the full extent of contract work rather than purely...
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0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
quick and easy and at a good price
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
Very easy to purchase online; also, good claims experience in the past (burglaries)
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
Good
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
Hiscox has given me the cover I wanted when I wanted it.
We have a long history and expertise in providing specialist home insurance cover for homes and their contents, valuables and collections. In fact, we provide home insurance cover for over 50,000 homes in the UK.
We also provide extensive business insurance, finely tailored to the needs of over 300,000 SMEs, professionals and consultants in the UK. We design profession-specific policies, that you can tailor to suit your business.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We have a long history and expertise in providing specialist home insurance cover for homes and their contents, valuables and collections. In fact, we provide home insurance cover for over 50,000 homes in the UK.
We also provide extensive business insurance, finely tailored to the needs of over 300,000 SMEs, professionals and consultants in the UK. We design profession-specific policies, that you can tailor to suit your business.