Not understanding the customer's concerns about the covid 19 pandemic and its impact on attractions that are closed in the host country which will potentially spoil the holiday.
Edward - Customer Relations
Great Rail Journeys
6 years ago
Thank you for your feedback. We really appreciate your comments and I know my colleague Sarah has been in touch with you regarding the Convid 19 Pandemic.
I hope you have a wonderful time In Japan later this month
Dyddiad y pryniant: 07/10/2019
1
Rhannwch
TC
Trusted Customer
6 years ago
What Trusted Customer said about Great Rail Journeys:
This is the worst agent I have booked through for a "big" escorted tour. Issue after issue since booking, capping it off now just 27 days before we go and we were shown in the documentation as booked...
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Edward - Customer Relations
Great Rail Journeys
6 years ago
Dear Mr Mercy
Thank you for your comments, we really appreciate your feedback.
I understand you have been in touch with my colleague John Dowson and he has sent youa letter in connection with your phone call.
I hope you have a wonderful time In India later this month.
Kind Regards
Ed
With Regards to our upcoming holiday on the Jungfrau Express All Inclusive in Winter our contact has been minimum because as Gold Members we know GRJ always endeavour to organise trips that run...
After some initial"Teething Problems" the Great Rail Journeys staff sorted out our holiday requirements despite us confusing the issue by adding on an extra 2 weeks ""sunbathing" in Kerala after the...
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Dyddiad y pryniant: 27/11/2019
0
Rhannwch
MS
Mrs G Van Sonsbeek
Lymington
6 years ago
What Mrs G Van Sonsbeek said about Great Rail Journeys:
Good information. Booking very simple. A bit of a shock I had to pay the full amount immediately. Then the after booking care was so perfect. It felt if the company was just as exited as I am for...
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Dyddiad y pryniant: 28/10/2019
0
Rhannwch
Cwsmer Dibynadwy
6 years ago
So far so good. Will post more when holiday complete. I have been before and loved it
-We would have appreciated contact from GRS regarding what the position would be if the holiday was cancelled due to the Coronavirus.
-We felt not enough help was given in the getting of our visas...
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Paul - Customer Relations
Great Rail Journeys
6 years ago
Thank you for providing feedback.
My colleague has tried to call you today but was unfortunately unable to gain a response.
If we can be of assistance, please do not hesitate to get in touch.
Kind Regards,
Paul
We have an unrivalled knowledge and understanding of escorted holidays by rail, as we have more than 30 years of experience in organising them - yet we appreciate that many of our customers have never been on an escorted tour before, nor have they ever travelled as part of a group. In this section of the website we aim to address many of the questions you may have about Great Rail Journeys and our tours - and why you should travel with us.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We have an unrivalled knowledge and understanding of escorted holidays by rail, as we have more than 30 years of experience in organising them - yet we appreciate that many of our customers have never been on an escorted tour before, nor have they ever travelled as part of a group. In this section of the website we aim to address many of the questions you may have about Great Rail Journeys and our tours - and why you should travel with us.
