delivery was a week late. This was inspite of checking when ordering. Disgraceful
delivery was a week late. This was inspite of checking when ordering. Disgraceful
Grass 247
Grass247
12 years ago
We are very sorry for the delivery issues with your order. We can assure you that this is not a regular occurrence. The issue with the delivery was compounded by the reduced working days over the Christmas and New Year period.
We hope that having discussed the issue with you that you would consider using us again in future and sincerely apologise for any inconvenience caused by the delivery issues you have experienced.
If you encounter any further issues or have any further questions please call us on 08000 599 247 where we will be happy to asist
Kind Regards
Adam
Grass 247
Cwsmer Dibynadwy
12 years ago
There was a problem with the delivery. This has been resolved with courtesy. I shall certainly use this company again.
Thank you
0
Rhannwch
Cwsmer Dibynadwy
12 years ago
Reasonable price, well actually I couldn't find it cheaper anywhere else, but no problems ordering…
Reasonable price, well actually I couldn't find it cheaper anywhere else, but no problems ordering or with delivery.
0
Rhannwch
Cwsmer Dibynadwy
12 years ago
Very efficient and quick service, thanks
0
Rhannwch
Cwsmer Dibynadwy
12 years ago
excellent service re quotes,and speedy delivery
0
Rhannwch
Cwsmer Dibynadwy
12 years ago
Ordered 9am Tuesday, delivered late Saturday morning. Web site quoted next day!!!!!
Caused a great deal…
Ordered 9am Tuesday, delivered late Saturday morning. Web site quoted next day!!!!!
Caused a great deal of embarrassment as I had promised turf in place in time for a very important client meeting on...
Read more
Grass 247
Grass247
12 years ago
Thank you very much for your feedback, I am glad you were satisfied with the product you ordered.
I do apologise that your item arrived late, as we discussed on the telephone your item was dispatched on time on a next working day service but regrettably on this occasion delivery was delayed. I do hope we have now resolved this issue for you.
If you would like to discuss this further please feel free to respond to this message or give us a call on 0800 1952 952 and we will do all we can to help.
Thanks again and I hope we deal with you again in the near future.
Kind Regards
Grass247
Cwsmer Dibynadwy
12 years ago
Small problem with delivery dealt with swiftly and politely. Will happily use 24/7 again
0
Rhannwch
Cwsmer Dibynadwy
12 years ago
Good website, quick delivery.
0
Rhannwch
Cwsmer Dibynadwy
12 years ago
Quick service once again, second time I have purchased astroturf from the company and would…
Quick service once again, second time I have purchased astroturf from the company and would recommend them highly.
0
Rhannwch
Cwsmer Dibynadwy
12 years ago
delivered to wrong address
delivered to wrong address
Grass 247
Grass247
12 years ago
We are very sorry to hear about the issues you have highlighted. We take any customer issues very seriously so are sorry to hear that your overall experience was not a positive one.
As discussed recently via telephone if you could forward us some photos of the grass we would be happy to investigate this matter further and look towards resolving the issues you have encountered.
We are available via email on info@grass247.co.uk or via telephone on 0800 1952 952.
We hope that we can get the problems with your order resolved and are sorry for any inconvenience caused.
Kind Regards
Adam
Grass247
Grass 247
Grass247
12 years ago
We hope that we have now resolved the issue that you have had with your order.
We are sorry for any inconvenience the issue may have caused and hope that this has not put you off using us again in future.
Should you have any further issues or questions please call us on 0800 1952 952.
Kind Regards
Adam
Grass247
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