Dear John,
Thank you for taking the time to provide your comments and feelings. I am happy to learn you feel everything went well during the weekend. I do apologise your surprise was mistakenly relayed to you.
I have reviewed the communication you have received from our service department. I am happy to see the sales agent has sent an apology along with your service agent offering a gesture of consideration in order that we can win back your trust, and as an apology. I look forward to hearing about your next Golfbreaks.com golf break
Kind regards,
Rusty