Preordered a few items a month a month before it released. They then shipped them 2 months late and at no point did they think to send an email or other form of communication to update or explain...
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Andy
Chaos Cards
4 years ago
Hi,
Thank you for leaving some feedback for us here.
We sent out multiple communications regarding Battle Styles and the delays it suffered and we apologise if you did not receive these.
The set sadly was delayed by the Pokemon Company and upon release we only received a fraction of what we ordered. We sent out all order we could do in date order and then had to wait until more stock arrived from the suppliers. I have just been looking for any emails from you and we did discuss this with you over emails and also apologised for the delay with the release of the set.
Once again we apologise that this set was delayed and we hope that the items in your order are enjoyed.
Kind regards
Andy
2 days before release of the Pokemon set they told be it would be a 3 week delay so to late to cancel order and order else where , then it took closer to 5 weeks to arrive .
Andy
Chaos Cards
4 years ago
Hi,
Thank you for taking your time to leave us a review.
Sadly the delay with the release of Battle Styles was longer than expected. We expected the stock around 3 weeks after the initial email sent out but unfortunately that also suffered a delay.
We apologise on behalf of the Pokemon company and suppliers for this delay and we hope that the items in your order were enjoyed once they arrived.
Kind regards
Andy
Great service as always from Chaos cards and arrived on time. Easy to use website and collecting points is great towards your next purchase from the good range of updated stock they have. Great...
Extortion, charged one price one week then tripled it the next
Andy
Chaos Cards
4 years ago
Hi Sadique Sheikh
Thank you for leaving a review here.
We would like to address this issue fully.
The item in your order is a 1st edition print of a set that is now sold out of the first edition print of them.
We sold 95% of our stock at RRP plus any shipping fees that customers add to the box even though we could sell this stock for a lot more than this, to give our regular customers a fair chance of getting a box at the price the manufacturer intended. The remaining stock is now being sold at a competitive price compared to the market value of this out of print, but highly investible product line.
There is an unlimited print run of the set being released very soon which will be available at a lower price than the 1st edition.
Kind regards
Andy
SI
Sid
4 years ago
I understand now, just found it very cheeky that the price changed thats all. I would have just kept it one price. Ill be happy if i could be reimbursed to the original price you sold it at if that is possible.
Andy
Chaos Cards
4 years ago
Hi Sadique,
The price you paid for this order was at the original RRP you paid £99.95 for this order.
SI
Sid
4 years ago
I placed another order (CC-01156626) which i was charged triple the price. Please can you match the price i paid on this order. Thank you
Andy
Chaos Cards
4 years ago
I am afraid that as prices can fluctuate all of the time we are not able to reduce the price of the second order you made. As mentioned before we sold 95% of our stock at RRP so that as many people as possible could get it at that price. You were one of the lucky customers who managed to secure the booster box at that price. However due to the limited nature of this product the price of this set went up after our initial stock was sold. Your second order order was placed a week after the first one and after the change in price which was visible on the website throughout the full purchase journey.
Cheaper price and real availability for a very recently released game was impressive
Product reviews
0
Rhannwch
Cwsmer Dibynadwy
4 years ago
Dyddiad y pryniant: 05/05/2021
I love the service and the website is good. My only problem is the shopping basket not saving. I buy a lot of individual cards so when I had left my laptop on when I had to go out, eventually the...
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0
Rhannwch
Cwsmer Dibynadwy
4 years ago
Dyddiad y pryniant: 05/05/2021
Always quick, I would definitely recommend them (and have done)
Chaos Cards was founded in 2011 on the idea of creating the United Kingdom's ultimate trading card store! Our novel idea, a fusion of online trading combined with traditional bricks and mortar retail into a single entity.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Chaos Cards was founded in 2011 on the idea of creating the United Kingdom's ultimate trading card store! Our novel idea, a fusion of online trading combined with traditional bricks and mortar retail into a single entity.