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First Fence Adolygiadau | Adolygiadau Gwasanaeth Cwsmeriaid ar gyfer https://www.feefo.com/reviews/first-fence | Feefo

Arddangos pob 2,025 adolygiad

Valued Customer

9 years ago

What Valued Customer said about First Fence:

Poor service

Donna

First Fence

9 years ago

We are sorry to hear this. We are constantly trying to improve our service and would appreciate if you could email sales@firstfence.co.uk with the full details. With this information we can look to ensure the problems you encounted do not happen again. We respect your thoughts on this matter, however if you do need anything please do not hesitate to contact us and we will do everything we can to provide you with the service deserved.

Dyddiad y pryniant: 05/05/2016

Valued Customer

9 years ago

What Valued Customer said about First Fence:

First class service and product

Great service, prompt delivery and an excellent product.

Donna

First Fence

9 years ago

Thank you for the feedback. Happy to hear you were pleased with our service and are happy with the product quality. Any further Temporary, Permanent or Traffic Management needs please contact us or visit http://www.firstfence.co.uk/ We have stock ready to go across our depots in the UK

Dyddiad y pryniant: 16/05/2016

Valued Customer

9 years ago

What Valued Customer said about First Fence:

Poor

Saleswoman did not understand how many uprights were needed to support two panels and on delivery the three uprights supplied were different heights from the two panels and had to be changed. Bit of...

Donna

First Fence

9 years ago

Thank you for your valued feedback, and apologies you had problems on your order. Since Christmas we have started an intensive product training, to make sure all sales staff understand the materials inside and out. This is to stop problems caused by a misunderstanding of a customer’s requirements happening in future. Unfortunately I know this won’t change things for you and your last job, however if you do need anything at all in future please do contact us on 01283 512111, and we will endeavour do to everything possible to make sure your runs smoothly.

Dyddiad y pryniant: 16/06/2016

Valued Customer

9 years ago

What Valued Customer said about First Fence:

Product was good, there was a mix up in the delivery location, luckily it was resolved without too much fuss.

Donna

First Fence

9 years ago

Thank you for your feedback. I am happy to hear the mix up was resolved! As you can appreciate human errors will occur, it is how we solve this that matters. If you have any Permanent, temporary or Traffic management requirements, please feel free to contact us on 01283 512 111. We have stock ready to go in our depots across the UK!

Dyddiad y pryniant: 08/02/2017

Cwsmer Dibynadwy

9 years ago

Delivered after the time stated. Piece missing and no reply from query email.....

Donna

First Fence

9 years ago

Thank you for leaving your feedback with us. Delivery is always given as a guideline, as we aren’t able to predict possible delays caused by transport/vehicles etc, however the customer should always be informed by the transport team the moment we become aware of a problem, this is normal practise for us, so I will look into why you weren’t informed. In regards to not having a reply, responding to customer queries should be done immediately, potentially this email had gone under the radar, again I will look into it for you. In the meantime, if you email over your original email to Sales@firstfence.co.uk, I will ensure this is picked up and reviewed.Any other questions or requirements, please don’t hesitate to contact us.

Dyddiad y pryniant: 07/02/2017

Valued Customer

9 years ago

What Valued Customer said about First Fence:

Dry easy good service high recommend

Donna

First Fence

9 years ago

Thank you for the feedback. Happy to hear you were pleased with our service and found it easy to use. Any further Temporary, Permanent or Traffic Management needs please contact us on our 24/7 line 01283 512 111.

Dyddiad y pryniant: 09/02/2017

Valued Customer

9 years ago

What Valued Customer said about First Fence:

Excellent

Donna

First Fence

9 years ago

Thank you for the feedback. Happy to hear you were pleased with our service and found it excellent! Feel free to contact us on 01283 512 111 for anything else or visit http://www.firstfence.co.uk/

Dyddiad y pryniant: 02/02/2017

Cwsmer Dibynadwy

9 years ago

overall a good company to do business with

easy to order, good product, delivered in good time. the only thing to improve the service for me would have been to know a better time. I received a email telling me I was 3rd. drop but didn't...

Donna

First Fence

9 years ago

Thank you for your valued feedback. In regards to the delivery timing, we are always looking at ways to increase communication between transport and the customer, as we know how crucial the timing of a delivery can be to a customer. Unfortunately, unforeseen complications can arise once the vehicle is on the road going to the customer, be that traffic or accident. This can make it difficult to give exact times for delivery, however it is something we are looking into, to improve further the experience we can provide for our customers. If you need anything else at all please don’t hesitate to contact us on 01283 512111, or email into sales@firstfence.co.uk.

Dyddiad y pryniant: 27/04/2016

Valued Customer

Shepshed Leicestershire

9 years ago

What Valued Customer said about First Fence:

Excellent service competitive priced quality goods

Donna

First Fence

9 years ago

Thank you for the feedback. Happy to hear you were pleased with First Fence service. We are constantly trying to maximise product quality at competitive prices to ensure maximum customer satisfaction. Feel free to contact us on our 24/7 Sales line 01283 512 111 if you require anything else.

Dyddiad y pryniant: 10/02/2016

Valued Customer

9 years ago

What Valued Customer said about First Fence:

Goods turned up promptly - exactly what was ordered and in good condition.

Donna

First Fence

9 years ago

Thank you for the feedback on your order. Customer satisfaction is held with the upmost importance, so it’s always rewarding to hear another happy customer come back satisfied with the our service. If you need anything else at all please don’t hesitate to contact us on 01283 512111, or email into sales@firstfence.co.uk.

Dyddiad y pryniant: 05/09/2016

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