Fireflyfriends - UK Adolygiadau

Thanks for your kind feedback

Thank you for your feedback.

We appreciate that you were not aware of this at the time of purchase. We do state the following clearly on our website -

* Please note * for parents who have already bought GoTo Seats with the old wooden floorsitter (between Oct 15 - May 17), we have made an Upgrade Kit which is required to convert your old backrest to a new one in order to use this new floorsitter. With this kit, anyone can easily upgrade their existing GoTo Seat when they buy a new Floorsitter. You can get one by contacting us here: customer.enquiries@fireflyfriends.com or call us on: 0044(0)28 9267 8879.

At Firefly we are continuously trying to improve our products for our community. Product upgrades and new accessories are important in ensuring that our products cater for a wide range of children, and in doing so we chose to make the necessary upgrades to the floorsitter for the GoTo Seat.

We hope you find the new upgrades an enhancement to this product.

Kindest Regards,

Richard

We understand your frustration, however products like this cannot be mass-produced unfortunately, it's just not possible because they are for a small, niche market (globally speaking). As well as the manufacturing challenges, our products also involve extensive clinical research and consultation in the design and engineering process to make sure they are practical, safe and suitable for as many children as possible.

Regards,

Richard,

Thanks for your kind feedback.

Regards,

Richard,

Thank you for your kind feedback,

Regards,

Richard

We made the Goto Seat as adaptable as possible, we hope you find many uses for it.

Regards,

Richard,

Thank you for your kind words.

Your feedback is greatly appreciated.

Regards,

Richard,

The Upsee is a fantastic device that we are immensely proud of.

Regards,

Richard,

The products we create allow children and parents to enjoy new experiences, we are glad you are happy with the Upsee.

Regards,

Richard,