Financial Wellness Group Adolygiadau

AFF

I am sorry that you are unhappy with our cheque clearance times. We offer a managed service with no overdraft facility, therefore we need to ensure any deposits have cleared before making funds available. The standard cheque clearance cycle is up to six days: http://www.chequeandcredit.co.uk/cheque_and_credit_clearing/the_cheque_clearing_cycle, The Personal Account has a transparent single monthly fee. Many of our customers tell us they prefer this to other providers where they have incurred penalty charges for unauthorised overdrafts or returned items. The fee covers not only the cost of the account but also the unique budgeting service we provide. I have also asked a Money Manager to contact you to discuss your concerns further. Thank you Steven Hewitt thinkmoney

FEE

Thank you for taking the time to offer feedback. I was concerned to read your comments. I know that you’ve now spoken to your Personal Finance Manager. I hope that this has gone some way towards addressing your concerns. Given the information you have passed onto them I've asked a Money Manager to give you a call and discuss things further. Thank you. Steven Hewitt Gregory Pennington

CR,CAL

Thank you for your feedback. I was concerned to read your feedback. I know that you’ve now spoken to your Personal Finance Manager. I hope that this has gone some way towards addressing your concerns. With regards to getting in touch, if you need to speak to us we do offer a number of options other than calling, which you may find helpful. You can email us, for example: your Personal Finance Manager will be able to provide you with the email address. We have also introduced GP Online, a secure online portal that allows you to monitor your debt management plan, track your progress and review all your personal information. You can also request a call back from us (at a time that suits you) via GP Online. I hope this helps. Thank you Steven Hewitt Gregory Pennington