OvuSense Adolygiadau

Hello,Thank you for taking time to provide feedback regarding your experience with OvuSense and I am sorry to hear that you feel this way. This is not the experience we would like for our customers at all. I have reviewed the recent correspondence between you and our customer service team. At the time your order was placed, we were in the midst of the COVID pandemic and were unsure of how the COVID virus was spread. We needed to respect the safety of our own employees and partners during this time, and without knowing what happens to the product once it reaches you there may be potential contamination issues. Therefore, for orders placed from 19th March 2020 onwards, all refunds whether for opened or unopened product except for those under the ovulation guarantee will incur a charge netted off against any money refunded and you were not required to return the OvuSense Starter Kit to us (you could also choose to use it again at a later date if you wish). This information is stated in the Terms & Conditions on our website, which you are required to agree to prior to purchase. It specifically requests that you consider those points if you're unsure about purchasing OvuSense at this time. I can see from our communications that as you felt you were not aware of this information, we issued a full refund as a gesture of goodwill back to your original payment method. I'd like to apologise that OvuSense did not meet your expectations on this occasion. On behalf of the whole OvuSense Team, I wish you all the very best for your onward journey to conception. Regards, Caroline - Customer Relations Manager - The OvuSense Team

Hi - Thank you for your feedback. I have reviewed your recent correspondence with the customer support team and can see that we have been actively troubleshooting and provided a solution. We have not had a response to our most recent message. If you do require any further assistance, please do not hesitate to get in touch with the support team or contact me directly at caroline@ovusense.com to discuss further. Best Wishes - Caroline, Customer Relations Manager - The OvuSense Team

Hi - Thank you for your feedback. I have reviewed your recent correspondence with the customer support team and can see that we have been actively troubleshooting and provided a solution. We have not had a response to our most recent message. If you do require any further assistance, please do not hesitate to get in touch with the support team or contact me directly at caroline@ovusense.com to discuss further. Best Wishes - Caroline, Customer Relations Manager - The OvuSense Team

Thank you for the great feedback & congratulations! Have a very happy & healthy pregnancy. Best Wishes, The OvuSense Team

Thank you for your feedback and congratulations on your pregnancy!Unfortunately, the App was not able to confirm ovulation for you due to the amount of missing temperature data during your cycle. In order for the App to predict and confirm ovulation, the Sensor must be worn every night from the moment your period ends until ovulation is confirmed or your next period arrives. We wish you all the very best for a happy and healthy pregnancy and help to welcome you back to OvuSense in the future.

Thank you for your feedback and I'm sorry to hear that you lost your Sensor down the toilet.I have reached out to you via e-mail, so we can help you get back on track. Best Wishes The OvuSense Team

Thank you for the wonderful feedback and a huge congratulations on your pregnancy!We are so pleased that OvuSense was able to help towards a diagnosis. We hope you have a very happy and healthy pregnancy and hope to welcome you back to OvuSense again in the future.

Thank you for your feedback and I'm sorry to hear that you feel this way. I have reviewed the communications and I can only find positive encouragement, suggestions and factual information from our customer support team. If there is something in particular you would like to discuss, please do get in touch with me at caroline@ovusense.com and I will be more than happy to assist you. We wish you all the very best for your onward journey to conception. Caroline P - Customer Relations Manager - The OvuSense Team

Thanks for the great feedback!

Thank you for the great feedback and a huge congratulations on your pregnancy!We hope to welcome you back to OvuSense again in the future :-)